it service desk analyst, us
1 month ago
ZIMMERMANN is seeking an enthusiastic and detail-oriented IT Service Desk Analyst to join our IT team based out of our New York Head Office on a full-time basis.
Key responsibilities:
Provide IT Support for Business:
Resolve IT Issues and questions from the wider business
Provide support in use of IT functions/services
Troubleshoot application issues, and provide technical conduit to any 3rd Party Support
Proactively resolve IT issues, using IT monitoring tools and alerts.
Monitor service desk issues, and respond to all issues in a timely manner.
Support commercially important operations out of hours.
Administer IT Systems:
Create, Change & Disable User accounts based on advice from HR department, ensure all IT services are accessible for all new starters & stores.
Execute IT Project Work:
Research and deploy IT systems where required as directed by IT management.
Execute project work as part of the wider IT team.
Manage and facilitate store openings from an IT perspective.
Skills and Specifications:
Technical Skills:
Microsoft Windows, Office 365, Active Directory, DNS,
Functional Networking skills
Other Skills:
Previous experience working on a IT Helpdesk
A friendly and positive customer service aptitude with great relationship building skills
Proven problem solving and decision-making skills
Strong time management skills
Effective written and oral communication skills
Retail Experience desired
Ability to operate as stand-alone and as a team.
Key performance indicators:
Issue (Ticket Resolution) within SLA timeframes
Project Delivery
Why work with us?
Generous Employee Discount
Hybrid work schedule
Bespoke development plans, pathways and access to strong mentors and industry leaders
Ongoing Training & Development to grow your career within Zimmermann
Opportunity to collaborate with international peers
Work with high-end fashion and alongside fellow passionate and dedicated Zimmermann team members
If you are searching for the next challenge in your career and are excited to join a high performing team, please share your application with our hiring team.
Only short-listed applicants will be contacted.Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion.
If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
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