Front Desk Security Officer

3 weeks ago

San Diego, California, United States Constellis Full time

POSITION SUMMARY

The Services will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service

PAY TRANSPARENCY/COMPENSATION

Rate of Pay: $23.50/hr

Paid training for 1.5 weeks at full hourly rate

RESPONSIBILITIES

  • Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
  • Recognize and greet Client's senior management when they visit the building
  • Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
  • Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
  • Manage lines during rush hours by registering parties entering the building using mobile devices
  • Handling queries, complaints, and requests via phone, email and general correspondence
  • Call tenants to notify them of guest arrivals and to verify authorized guests and visitors
  • Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person
  • Communicate with tenants to assist with visitor access
  • Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building's premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building
  • Preprint and organize entry badges/passes for large group events
  • Provide clear instructions for entry and ensure understanding of such instructions
  • Help guests and visitors with bags and luggage
  • Answer questions regarding the building, campus amenities and the surrounding neighborhood
  • Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests
  • Monitor lobby cleanliness
  • Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby
  • Manage mail, package, and food deliveries per building protocols
  • Conduct customer experience huddles with Client's management personnel
  • Enter work orders as authorized by Client's authorized representatives
  • Provide additional related services as requested by Client

The position will also include security-related duties and responsibilities, including but not limited to the following:

  • Monitor and control access to the building
  • Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents
  • Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives,
  • Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
  • Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
  • Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
  • In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate

Qualifications

  • Must have one of the below experience requirements.
    • A minimum of 1 year of experience in hospitality, including as a concierge professional, receptionist, office assistant, administrative professional, or customer service specialist, and a minimum of 3 months of experience in the security industry, OR
    • A minimum of 1 year of experience in the security industry and acumen in client-facing hospitality services as assessed in job interviews and/or communicated in job application materials
  • High school diploma or GED
  • Associate or bachelor's degree in communications or business preferred
  • Active BSIS Guard Card
  • Proficient in Microsoft Office suite, including Office and Excel
  • Excellent communication skills, both written and verbal
  • Active listener
  • Organized and resourceful
  • Great attention to detail
  • Customer-focused with great customer service attitude
  • Professional appearance and interpersonal skills
  • Adept at prioritizing, scheduling and multitasking
  • Ability to handle office equipment, such as computers, telephone systems, and printers

BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

  • Medical, Vision & Dental Insurance
  • Paid Time-Off Program & Company Paid Holidays
  • 401(k) Retirement Plan
  • Insurance: Basic Life & Supplemental Life
  • Health & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Personal Development & Learning Opportunities
  • On-the-job Training, Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach

Working Conditions

Work is typically based in and around a a busy multi-building environment subject to frequent interruptions.

Physical Requirements

May be required to lift and carry awkward items weighing up to 50 lbs. Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.

  • Front Desk Coordinator

    5 days ago

    San Diego, California, United States Ultimate Staffing Full time

    Administrative AssistantWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Ultimate Staffing. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support to our staff and visitors.Key Responsibilities:Provide front desk administrative...

  • Front Desk Security Officer

    4 days ago

    San Diego, California, United States Triple Canopy Full time

    Job SummaryTriple Canopy is seeking a highly skilled and professional Concierge and Security Representative to provide exceptional customer service to tenants, guests, and visitors in a busy multi-building environment.Key ResponsibilitiesWelcome and greet tenants, guests, visitors, vendors, contractors, and other parties entering the building.Recognize and...

  • Front Desk Coordinator

    6 days ago

    San Diego, California, United States SCI Shared Resources LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at SCI Shared Resources LLC. As a key member of our administrative staff, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our business functions.Key Responsibilities:Front Desk Operations:...

  • Front Desk Coordinator

    5 days ago

    San Diego, California, United States AIRSCULPT Full time

    Front Desk Receptionist (Patient Concierge)AIRSCULPT is seeking a highly skilled Front Desk Receptionist (Patient Concierge) to provide exceptional patient care and support in our practice.Main Responsibilities:Welcome patients and answer calls in a professional and courteous mannerManage clinic schedules and appointments with accuracy and efficiencyMaintain...

  • Front Desk Operations Manager

    2 days ago

    San Diego, California, United States Plazahotelelpaso Full time

    Job Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Plazahotelelpaso. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring that our hotel meets the highest standards of quality and sustainability.Key...

  • Front Desk Director

    2 days ago

    San Diego, California, United States Azul Hospitality Full time

    Job SummaryAzul Hospitality is seeking a highly skilled and experienced Hotel Operations Manager to oversee the daily operations of the Front Desk Department and Guest Service areas. As a key member of our team, you will be responsible for ensuring that front desk and communications meet resort standards for maximum guest satisfaction.Key...

  • Front Desk Coordinator

    6 days ago

    San Diego, California, United States SCI Shared Resources LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at SCI Shared Resources LLC. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients and visitors.Key Responsibilities:Greet and assist clients and visitors in a...

  • Front Office Operations Manager

    2 days ago

    San Diego, California, United States Margaritaville Hotel San Diego Gaslamp Quarter Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Office Operations Manager to join our team at the Margaritaville Hotel San Diego Gaslamp Quarter. As a key member of our front desk team, you will assist in overseeing the daily operations of the front office, ensuring exceptional customer service is provided to all guests.Key...

  • Security Officer

    2 days ago

    San Diego, California, United States Aimbridge Hospitality Full time

    Job SummaryA Hotel Safety and Security Guard is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility. Depending on the hotel, they may be stationed in the base office for security of the Associate entrance and...

  • Front Desk Ambassador

    2 days ago

    San Diego, California, United States IHG Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at IHG Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key ResponsibilitiesGuest Check-In/Check-Out: Process...

  • Front Desk Operations Manager

    2 days ago

    San Francisco, California, United States Holiday Inn Express - San Fran Union Square Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Holiday Inn Express - San Fran Union Square. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless front desk operations, and leading a diverse team of motivated desk agents.Key...

  • Overnight Front Office Coordinator

    5 days ago

    San Diego, California, United States Marriott International Inc Full time

    Position OverviewAs a key member of the management team, the Front Desk Operations Supervisor plays a vital role in ensuring the seamless execution of daily operations within the front office. This entry-level management position focuses on overseeing various front office functions, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk, while...

  • Front Desk Associate

    5 hours ago

    San Diego, California, United States Hotel Resource Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Hotel Resource. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key Responsibilities:Assist guests efficiently,...

  • Front Desk Operations Manager

    2 days ago

    San Francisco, California, United States Holiday Inn Express - San Fran Union Square Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Operations Manager to join our team at Holiday Inn Express - San Fran Union Square. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless front desk operations, and leading a diverse team of motivated desk agents.Key...

  • Front Desk Representative

    23 hours ago

    San Diego, California, United States Choice Hotels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Services: Greet and engage all...

  • Security Officer

    4 hours ago

    San Diego, California, United States Allied Universal Full time

    **Job Summary**As a Security Guard at Allied Universal, you will be responsible for maintaining a safe and secure environment for our clients and employees. This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.**Key Responsibilities:**Maintain the front desk phone system,...

  • Front Desk Representative

    7 days ago

    San Diego, California, United States The Briad Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at The Briad Group. As a Front Desk Representative, you will be the first point of contact for our guests and will play a critical role in creating a positive and memorable experience for them.Key ResponsibilitiesProvide exceptional customer service...

  • Front Desk Associate

    2 days ago

    San Jose, California, United States Charities Housing Full time

    Job SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Desk Clerk at Charities Housing. As a key member of our front office team, you will be responsible for providing exceptional service to our residents, guests, and vendors.Key ResponsibilitiesProvide a warm and welcoming experience for all visitors, ensuring a...

  • Front Office Representative

    5 days ago

    San Diego, California, United States 9029 Country Inn & Suites by Radisson, San Diego North Full time

    About Our TeamWe are a dynamic and customer-focused team at 9029 Country Inn & Suites by Radisson, San Diego North, seeking a skilled and enthusiastic Front Office Representative to join our ranks.Job SummaryWe are looking for a highly motivated and detail-oriented individual to provide exceptional guest service and support to our hotel operations. As a...

  • Front Desk Supervisor

    2 days ago

    San Leandro, California, United States ROCKSource Full time

    Job Description for Front Office Manager at ROCKSourceWe are seeking a highly skilled and experienced Front Office Manager to join our team at ROCKSource. As the face of our company, you will be responsible for ensuring that our reception area is welcoming and efficient, providing exceptional customer service to our visitors and clients.Key...