![Bank of America](https://contents.bebee.com/companies/us/bank-of-america/avatar-s2EEZ.png)
Client Services Representative II Bilingual Spanish
1 month ago
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us
Job Description:
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions.
Responsibilities:
Identifies client needs and recommends solutions when fraud has been identifiedRecords data captured during client interactions accuratelyIdentifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysisReads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracyComplies with industry regulations, bank procedures, integrity levels of the department's system, and financial controlsRequired Qualifications:1+ years of customer/client service experience, including experience handling difficult client situationsDisplays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients financial livesFully understands how life events can impact a client s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutionsShows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work scheduleDependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidaysCommunicates effectively and confidently with all clients to make their financial lives betterAbility to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objectionsComfortable receiving ongoing performance feedback and coachingAbility to learn and adapt to new information and technology platformsMinimum of an intermediate level of proficiency with computers and current technologyDesired Qualifications:1+ years of experience in the banking/financial industry1+ years of experience working in a client service capacity Skills:Attention to DetailCustomer Service ManagementCustomer and Client FocusIssue ManagementActive ListeningAdaptabilityClient Solutions AdvisoryData Collection and EntryProblem SolvingAccount ManagementAnalytical ThinkingClient Experience BrandingFraud ManagementMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentShift:1st shift (United States of America)Hours Per Week: 40-
Las Vegas, Nevada, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Client Service Representative
4 days ago
Las Vegas, Nevada, United States Bank of George Full timeAbout the RoleThe Client Service Associate II is a key member of our team at Bank of George, responsible for delivering exceptional customer service and ensuring a seamless banking experience for our clients.Key ResponsibilitiesCustomer Service: Provide top-notch customer service to clients, responding to their inquiries, resolving issues, and ensuring their...
-
Client Services Representative
1 week ago
Las Vegas, Nevada, United States Chung Insurance Agency Inc. Full timeJob OverviewChung Insurance Agency Inc. is on the lookout for a dynamic and career-focused individual to become a part of our dedicated team. As a Client Services Representative, you will cultivate and enhance customer relationships within the community, promoting our diverse range of insurance products, including automobile, homeowner, and life...
-
Client Support Representative
7 days ago
Las Vegas, Nevada, United States SuperCare Health Full timeEnhancing the quality of life for individuals with chronic health conditions by delivering exceptional service to our clients. Are you seeking a fulfilling career? At SuperCare Health, you can achieve your aspirations by contributing to the healthcare needs of our expanding patient community. Here, dedication and effort lead to immense satisfaction. **PLEASE...
-
Bi-Lingual Customer Service Representative
4 days ago
Las Vegas, Nevada, United States Urban Effects Cabinetry Full timeAbout the Role:We are seeking a highly skilled and bilingual customer service representative to join our team at Urban Effects Cabinetry. As a Bi-Lingual Customer Service Representative, you will be the primary point of contact for customers seeking assistance with our products, providing world-class support and ensuring a positive experience for our...
-
Client Support Specialist
7 days ago
Las Vegas, Nevada, United States Cret LLC - Series 2012-2 Full timePosition OverviewRole Summary:The Customer Service Representative serves as the initial point of contact for clients reaching out through various communication channels including phone calls, instant messaging, and emails. The primary responsibility of the CSR is to address inquiries, resolve concerns, and manage complaints in a prompt and professional...
-
Client Support Specialist
7 days ago
Las Vegas, Nevada, United States Cret LLC - Series 2012-2 Full timePosition OverviewKey Responsibilities:The Customer Service Representative serves as the initial point of contact for clients reaching out via phone, instant messaging, or email. The primary duty of the CSR is to address inquiries, concerns, or complaints from clients promptly and professionally. This role involves assisting clients with registration and...
-
Las Vegas, Nevada, United States Law Offices of Adam S Kutner Full timePosition OverviewThe Law Offices of Adam S Kutner is actively seeking a dedicated Bilingual Legal Assistant specializing in Personal Injury matters. This role is essential for supporting our legal team in managing cases effectively.Ideal candidates will possess fluency in both English and Spanish, along with a solid background in handling Plaintiff Personal...
-
Spanish-English Speaking Receptionist
2 days ago
Las Vegas, Nevada, United States Law Offices of Adam S Kutner Full timePosition Overview**Fluency in both English and Spanish is a requirement**. (No Exceptions)**The Law Offices of Adam S Kutner is in search of a dynamic Bilingual Receptionist.This role is tailored for an enthusiastic individual who thrives in a high-energy, fast-paced setting. It is not a conventional receptionist role; rather, it is suited for someone who...
-
Spanish-English Speaking Receptionist
7 days ago
Las Vegas, Nevada, United States Law Offices of Adam S Kutner Full timeReceptionist Role at Law Offices of Adam S Kutner**Proficiency in both English and Spanish is essential.**A reputable law office focused on personal injury litigation is seeking a skilled Receptionist who is bilingual.The ideal candidate will possess a vibrant and engaging personality, thriving in a dynamic and fast-paced environment. This position is suited...
-
Bilingual Customer Support Specialist
2 days ago
Las Vegas, Nevada, United States Modern Choice Insurance LLC Full timeJob OverviewWe are seeking a dedicated BILINGUAL Customer Support Specialist. This role is ideal for individuals who are eager to grow and gain insights into the insurance sector.As a full-time member of our team, you will deliver outstanding customer service to our clientele. To effectively assist our Spanish-speaking customers, candidates must be...
-
Customer Service Sales Representative
7 days ago
Las Vegas, Nevada, United States HyBar Las Vegas, Inc Full timeJob OverviewHy-Bar Windows & Doors is in search of a dynamic and enthusiastic individual to take on the role of Customer Service Sales Representative.In this position, you will be integral to our company's expansion by fulfilling the following responsibilities:Communication: You will handle incoming calls and effectively promote our offerings to prospective...
-
Bilingual Telecommunications Coordinator
1 week ago
Las Vegas, Nevada, United States IES Residential Inc Full timeJob OverviewIES Residential, Inc. is in search of a Bilingual (English/Spanish) Telecommunications Coordinator to assist Field Technicians in a supportive office environment.This position involves managing and updating Installation work order requests from clients and office staff. You will communicate workload expectations to Field Service Technicians and...
-
Bilingual Administrative Assistant
7 days ago
Las Vegas, Nevada, United States Law Tyme, Inc. Full timeJob OverviewCompensation and Benefits:Attractive salary packageComprehensive dental coverageHealth insurance optionsGenerous paid leaveVision care benefitsLaw Tyme, Inc. is seeking a proficient Bilingual (English/Spanish) Receptionist to enhance our operations. The successful candidate will possess prior experience in an office setting or call center and...
-
Financial Services Representative II
7 days ago
Las Vegas, Nevada, United States Silver State Schools Credit Union Full timeJob OverviewPosition: Accounting Representative IIEmployment Type: Full Time (40 Hours)Schedule: Monday - Friday, 8 AM - 5 PMOBJECTIVE:The primary objective of this role is to support Silver State Schools Credit Union in fulfilling its mission of providing "Exceptional Member Service and Financial Solutions - For Life." This involves delivering exemplary...
-
Spanish-English Immigration Paralegal
2 days ago
Las Vegas, Nevada, United States Velasquez Immigration Law Group Full timeJob OverviewWe are seeking a bilingual paralegal proficient in both Spanish and English to join our dedicated team at Velasquez Immigration Law Group.Key ResponsibilitiesAssist in various immigration cases, focusing on removal defense and family-based immigration.Prepare and manage petitions, waivers, and citizenship applications.Communicate effectively with...
-
Spanish-Speaking Legal Support Specialist
7 days ago
Las Vegas, Nevada, United States AppleOne Full timeJob OverviewWe are seeking a Bilingual Spanish Legal Assistant with a solid background in legal matters to support a prominent educational institution.This position requires on-site presence for a duration of 3 to 6 months, offering a competitive hourly wage of $20.00. Candidates must possess relevant legal experience.Work Schedule: Monday to Friday, 8 AM to...
-
Bilingual Multimedia Journalist
3 weeks ago
Las Vegas, Nevada, United States LAS VEGAS REVIEW-JOURNAL Full timeThe Las Vegas Review-Journal is hiring a Bilingual Multimedia Journalist. The candidate will be responsible for gathering information, shooting, editing, writing, and delivering video news content for and our Spanish language platforms to support . This covers a variety of content including but not limited to: breaking news and feature stories. The MMJ will...
-
Bilingual Legal Assistant
2 days ago
Las Vegas, Nevada, United States Law Offices of Adam S Kutner Full timeJob OverviewLaw Offices of Adam S Kutner is seeking a dedicated and professional Bilingual Legal Assistant to join our team.Key Responsibilities:Engage with prospective clients in their residences to clarify the fundamental aspects of the legal process.Assist clients in completing necessary documentation and securing signatures on contracts.Handle various...
-
Bilingual Accounts Receivable Specialist
7 days ago
Las Vegas, Nevada, United States Capital Credit LLC Full timePosition OverviewAs a Bilingual Collection Specialist at Capital Credit LLC, you will play a vital role in our finance operations. We are looking for individuals who can effectively communicate in both English and Spanish.Key ResponsibilitiesRespond to inquiries related to customer accounts.Assist clients in resolving issues pertaining to their auto...