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Ticket Office Supervisor

3 months ago

Lexington, Kentucky, United States teamworkonline Full time

Overview

This position will have the primary responsibility for the management of event day operations. They will oversee ticket sellers, ticket resolution, and parking cashiers and be expected to assign job duties and specific tasks for these positions.

This role will pay an hourly wage of $18.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

Roles expires 7/15/2024

Responsibilities

  • Oversees the event and/or weekend work assignments of all ticket sellers and parking cashiers.
  • Works directly in the training and orientation of all new employees as well as providing instruction and assistance with all staff.
  • Participates in ticket sales either at the "window" or on the phone, and parking sales as demand necessitates.
  • Work directly with patrons / customers to resolve ticketing problems as they may arise relative to a specific event.
  • Assist the Ticket Office Managers and Assistant Managers in event and/or weekend activities, including submitting information to Ticketmaster, pulling tickets for event promoters and the event manager, generating daily reports, auditing of all monies received and other various tasks as needed.
  • Supervises ticket sales for both the Arena or Opera House events during event time and assumes the role of Ticket Office Manager in the absence of the Manager and Assistant Manager. This will include being responsible for the daily auditing, recording and preparation of the deposit of monies received at the Ticket Office, preparation of event statements and settlements, as well as documentation of the financial activities of the sub-contract ticketing service.
  • Assist in other duties as assigned by the Ticket Office Manager or Assistant Manager.

Qualifications

Minimum of two years in a customer service oriented job and minimum of one year in a supervisory position supervising 5 or more people in completing tasks of routine to complex natures. Relevant education can substitute for experience.

  • Must have a working knowledge of public assembly operations.
  • Be able to demonstrate the ability to plan, layout, and assign work to employees in order to accomplish multiple tasks in a timely and cost effective manner.
  • Communicate effectively both orally and in writing.
  • Must have strong interpersonal and problem solving skills.
  • Demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances.
  • Must be willing to work flexible hours to include nights, weekends and holidays when required.
  • Able to speak English in a clear and concise voice.
  • Must have an excellent working knowledge of Word, Excel, Adobe and other similar computer software programs.
  • Able to operate basic office equipment such as a copier, phone, ipad, etc.