![GATEWAY TRAVEL](https://media.trabajo.org/img/noimg.jpg)
CUSTOMER CARE SERVICE New York
3 weeks ago
Customer Care Service Representative Company Overview:
Gateway Travel is a leading travel agency based in Florida, USA.
We provide a wide range of travel services, including flight bookings, hotel reservations, and vacation packages, to our clients all over the world.
Our mission is to make travel convenient, affordable, and enjoyable for our customers.Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Service Representative.
In this role, you will be responsible for providing exceptional customer service to our clients and ensuring their travel needs are met with efficiency and professionalism.
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
- Assist customers with booking flights, hotels, and vacation packages
- Provide accurate and detailed information about travel itineraries, pricing, and policies
- Resolve customer complaints and issues with empathy and a positive attitude
- Collaborate with other team members to ensure a seamless and enjoyable customer experience
- Keep uptodate with industry trends, promotions, and changes in travel policies
- Maintain customer records and update them as needed
- Follow up with customers to ensure their travel plans are going smoothly and address any additional needs or concerns
- Act as a liaison between customers and travel suppliers to resolve any issues that may arise during travel
- Meet or exceed customer satisfaction and sales targets set by the company Qualifications:
- High school diploma or equivalent; college degree preferred
- Minimum of 2 years of experience in customer service, preferably in the travel industry
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Proficient in using computer systems and travel booking software
- Strong problemsolving skills and ability to think on your feet
- Willingness to work flexible hours, including weekends and holidays
- Fluency in a second language is a plus Benefits:
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on travel services
- Growth opportunities within the company If you are passionate about travel and have a strong commitment to providing exceptional customer service, we would love to have you join our team at Gateway Travel. Apply now and embark on an exciting career journey with us
New York NY United States
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