Program Support Specialist

1 month ago

Washington, Washington, D.C., United States USAJobs Full time
Duties

The ideal candidate is detailed-oriented in their work, has extensive experience processing personnel actions in a FPPS environment using the appropriate Nature of Action codes, and has a commitment to provide top quality customer service to agency employees and the public.

As a Program Support Specialist, you will conduct the following duties:
  • Assist staff members and managers in the conduct of their duties and in support of their mission.
  • Serve as primary point of contact for visitors, responding to questions on application status, processing HR forms, retrieving information, and other related activities.
  • Provide technical support for recruitment and placement activities; maintain the automated employee database; processes personnel actions and security documents; and advises employees regarding employee benefits.
  • Provide benefits information and counseling to employees during Enter On Duty (EOD) date, during open seasons, or on an ad hoc basis. Explains basic features of the Federal retirement systems and related programs such as Thrift Savings Plan (TSP), assists employees to process a variety of benefits related documentation.

    Requirements

    Conditions of Employment
    • You must be a U.S. citizen or national.
    • You will be required to successfully complete a background investigation.
    • You may be required to serve a one-year probationary period.
    • You are required to register for Selective Service if you are a male born after 12/03/1959.
    • You are required to submit a Financial Disclosure Statement.
    • You must be able to obtain and maintain a security clearance.

      Qualifications

      You must meet all the requirements below by the closing date of the announcement and they must be clearly identified in your application, resume, or supporting documents. This includes any general and specialized experience, education, and/or selective placement factors mentioned. These are used to determine if you possess the knowledge, skills, and/or abilities to successfully perform in this position.

      To qualify at the GS-9 level, you must have possessed one year of specialized experience equivalent to the GS-07 grade level obtained in the federal or private sector which is defined as: (1) accomplish routine support tasks within the HR office (2) provide routine information to employees, managers, or to the public, on the processes of an HR office; (3) completes civilian or military forms and applications for actions or benefits; (4) initiates HR actions utilizing (e.g. FPPS/HR Connect/EPIC); (5) request HR records from the records center or requests information on applicants from other Federal agencies; (6) maintains files and/or electronic personnel records (EOPF), position descriptions, training records, vacancy announcement case files, or other HR items; (7) uses a personal computer, terminal, and office software programs to enter data, complete forms, and correct errors and omission in HR documents, files and records as needed; (8) enters data into specialized computer systems to produce HR actions, based on the coding performed to more routine actions found in an HR operating office; and assisting with drafting job vacancy announcements drawing on position descriptions and prior actions for pertinent information and screening applications for minimum qualifications.

      OR

      Master's or equivalent graduate degree; or 2 full years of progressively higher-level graduate education leading to such a degree; or LL.B., or J.D., if related.

      OR

      Combination of education and experience that meet the qualification requirements for this position.

      To qualify at the GS-11 level, you must have possessed one year of specialized experience equivalent to the GS-09 grade level obtained in the federal or private sector which is defined as: (1) accomplish routine support tasks within the HR office (2) provide routine information to employees, managers, or to the public, on the processes of an HR office; (3) completes civilian or military forms and applications for actions or benefits; (4) initiates HR actions utilizing (e.g. FPPS/HR Connect/EPIC); (5) request HR records from the records center or requests information on applicants from other Federal agencies; (6) maintains files and/or electronic personnel records (EOPF), position descriptions, training records, vacancy announcement case files, or other HR items; (7) uses a personal computer, terminal, and office software programs to enter data, complete forms, and correct errors and omission in HR documents, files and records as needed; (8) enters data into specialized computer systems to produce HR actions, based on the coding performed to more routine actions found in an HR operating office; and assisting with drafting job vacancy announcements drawing on position descriptions and prior actions for pertinent information and screening applications for minimum qualifications.

      OR
      3 years of progressively higher-level graduate education leading to a Ph.D. degree.

      or

      Ph.D. or equivalent doctoral degree.
      OR

      Combination of education and experience that meet the qualification requirements for this position.

      Education

      For proof of education, you are required to submit a copy of your transcript(s) or list of courses with credit hours, major(s), and grade-point average or class ranking. Education completed in foreign colleges or universities may be used to meet the education requirements, if it has been certified. It is your responsibility to provide such evidence when applying. Click on the link for a list of accreditation organizations recognized as specializing in interpretation of foreign education credentials: .

      Unofficial transcripts are accepted when applying to the position. Official transcripts will be required if you are selected. Education is also verified as part of the background investigation.

      Additional information

      Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service or are exempt under Selective Service regulations. For additional information concerning Selective Service requirements, please visit

      Foreign Education Credential Interpretation:

      DD-214:

      SF-15 (veterans claiming 10-point preference):

      Special hiring authorities for veterans:

      Severely disabled persons program information:

      Cover page to fax paper application - OPM Form 1203fx: Occupational Questionnaire - OPM Form 1203-FX

      This position may be designated as essential personnel. Essential personnel must be able to serve during continuity of operation events without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations (5 U.S.C. § and 5 CFR Part 752, as applicable).If you are selected, travel, transportation, and relocation expenses will not be paid by the Commission. Any travel, transportation, and relocation expenses associated with reporting to work in this position will be your responsibility.

      Except in special circumstances, those new to the federal government will be hired at the starting salary (step 1) of the applicable grade range listed in the Overview section.

      Assessment Question:

      Vacancy ID number: MP MW

      Reasonable accommodations: This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the contact listed on the vacancy announcement. The decision to grant a reasonable accommodation is made on a case-by-case basis.

      Verification of information: Any information claimed on your resume and in application materials, such as education, credentials, employment history, etc., will be verified as part of the security clearance process.

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