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Sr. Client Representative

4 months ago

Miami, Florida, United States Marsh Full time

What can you expect?

This position is for a support staff in Account Management, who can work independently under moderate supervision for routine situations. The ideal candidate will provide a high level of service to assist Account Managers and ensure a high level of client satisfaction executing renewal strategy documents, certificates of insurance, invoicing and other administrative needs of an account. This position will also help presentations and respond to simple client questions.

What is in it for you?

  • A company with a strong brand and strong results to match
  • Culture of internal mobility, collaboration and valued partnership.
  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
  • Competitive pay (salary and performance bonus potential) and full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution).
  • Flexible work opportunities for work/life balance
  • Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

  • Reviews information for Account Manager pertaining to client insurance programs and helps draft insurance and reinsurance contracts.
  • Works with Account Manager to drive business and retention and improve the client experiences throughout the proposal and renewal process.
  • Reviews claims, contracts and audits, and follows up regarding endorsements, policy issuance, extensions and cancellations and escalates concerns to direct manager or client team, as appropriate.
  • Monitors the renewal cycle by ensuring renewal protocol is completed (via tools available), gathering information, tracking quotes, and ensuring documents are issued correctly and on-time in accordance with our professional standards.
  • Monitors the maintenance of proper records for reporting and audit purposes and processes insurance and claims details into the database.
  • Strengthens and maintains relationships with clients, prospects, client teams and producers to provide best in class service and drive growth and retention.
  • Responds directly to simple and moderately difficult client questions and requests, and solicits assistance from Account Manager as needed.
  • Ensures all client information is collected, reviewed, updated and communicated to placement team for optimal program solutions and pricing.

What you need to have:

  • 1+ years' of property and casualty insurance industry experience
  • P&C 2-20 Florida license or the ability to obtain within 90 days of employment
  • Working knowledge of insurance coverages required.

What makes you stand out:

  • Prior Broker or Risk Management Experience
  • Bachelor's degree or equivalent work experience
  • Ability to work in a fast paced environment.
  • Excellent analytical, project management and problem-solving skills

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

If you have a need that requires accommodation, please let us know by contacting

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams and will identify at least one "anchor day" per week on which their full team will be together in person. Office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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