Fraud Operations Manager

2 months ago

Chicago, Illinois, United States Enova Full time

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

What you'll be doing:

To be a successful Fraud Operations Manager at Enova, one must have an innate desire to dig deeper, and a willingness to go above and beyond in an effort to protect our products from falling victim to various fraud attempts. On a typical day, you will be leading a team through executing complex, in-depth investigations on suspicious applications as well as using technology-based tools to improve current fraud monitoring and detection systems utilizing SQL and Excel. Managers and key executives will need to depend on your skills and knowledge to ensure the health of the business is being maintained from the fraud risk perspective. Innovation is the key in being able to successfully combat fraudsters, so we are seeking a candidate with an imaginative mind who can shed new light on intuitive ways to fight fraud. The ideal candidate will have a proven track record of collaborating with P&L team leads, stakeholders, and executives to effectively manage fraud prevention strategies. This role requires a deep understanding of fraud operations within the financial services industry, and will span across Enova's consumer and small business portfolios.

Your core priorities will be to:

  • Develop and own the fraud strategy roadmap for our product offerings
  • To monitor, and investigate any suspicious applications and loans for one or more of our products
  • Work cross-functionally with other departments to improve procedures, and/or provide advice from a fraud risk perspective
  • Work independently while supporting teams in other locations around the globe
  • Lead the Fraud Operations Analysts and provide any necessary feedback to help the team improve as a whole
  • Identify efficiencies within the team and prioritize tasks to optimize operations
  • Manage vendor relationships effectively and stay informed about emerging fraud trends in the industry
  • Coach and develop team members to build a high-performing fraud operations team

What you should have:

  • Bachelor's degree or equivalent experience, preferred
  • 8-10 years of relevant experience in fraud operations in the lending industry, preferably within small business lending
  • Proven track record of leadership and mentoring in a team environment
  • Experience in developing and implementing fraud prevention strategies is required
  • Exposure to complex SQL queries
  • Working knowledge of MS Office applications
  • Highly self-motivated, and willingness to build networks/relationships with other departments
  • Willingness to do what it takes to respond to urgent projects, reports, or issues
  • Excellent written and oral communication skills to succinctly and accurately communicate issues and recommendations
  • Ability to derive actionable insights from large, complex data sets and take initiative
  • Knowledge of industry regulations and compliance requirements related to fraud operations
  • Certification in fraud examination or similar credentials is a plus

Benefits & Perks:

  • Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer day...Plus so much more

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered ColossusTMplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova's success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova's values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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