Fraud Investigation Analyst
2 weeks ago
Fraud Investigation Analyst
Location:
Chicago, IL
Employment Type:
Full time
Job Overview:
At Canadian Imperial Bank of Commerce, we are committed to building a relationship-focused bank that meets the needs of our clients in the modern world. We are looking for dedicated professionals who are passionate about integrity and client service.
The Fraud Investigation Analyst will report directly to the Digital Fraud Manager within the US Region Fraud Management team. This role is crucial in conducting thorough research and analysis of account activities to evaluate risk levels and identify potential fraud cases.
The Analyst will be responsible for taking decisive actions to address fraud-related inquiries and minimize losses in a dynamic, fast-paced environment, ensuring the security of customer accounts.
Key Responsibilities:
- Monitor and review account activities for signs of fraudulent behavior.
- Assess applications for indicators of fraud or identity theft.
- Utilize alert-based systems to detect potential fraudulent activities.
- Engage with clients in various scenarios, including interactions with potential fraud victims or suspects, maintaining professionalism and courtesy.
- Collaborate with different business units to mitigate fraud risks, including protecting accounts and educating clients.
- Demonstrate critical thinking skills and prioritize tasks effectively in a fast-evolving environment, focusing on risk management and client satisfaction.
Required Skills:
- Strong analytical and organizational capabilities with a knack for solving complex issues.
- Ability to adhere to established processes and guidelines while making informed decisions.
- Excellent verbal and written communication skills, with a keen attention to detail.
- Self-motivated and results-driven, with strong time management abilities.
- Adaptability to changing circumstances and new technologies.
Preferred Qualifications:
- Advanced proficiency in Excel.
- Experience in client interactions and interviews.
- Knowledge of current fraud trends and scams.
- Certification as a Fraud Examiner or similar credentials is advantageous.
- A college degree or equivalent experience is required, along with 2-4 years of experience in transaction and fraud monitoring.
What We Offer:
At CIBC, your career aspirations are our priority. We focus on your strengths and ambitions, creating opportunities for your professional growth. We offer a competitive salary, incentive pay, comprehensive benefits, and a supportive work environment that encourages innovation and collaboration.
We strive to foster an inclusive culture where all team members feel valued and empowered. If you require accommodations during the application process, please let us know.
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Fraud Investigation Analyst
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