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Fraud Investigation Analyst

2 months ago


Chicago, Illinois, United States Canadian Imperial Bank of Commerce Full time

Fraud Investigation Analyst

Location:
Chicago, IL

Employment Type:
Full time

Job Overview:
At Canadian Imperial Bank of Commerce, we are dedicated to building a relationship-focused banking experience for our clients. We seek skilled and passionate professionals who prioritize integrity and client satisfaction.

Role Summary:
The Fraud Investigation Analyst will report directly to the Digital Fraud Manager within the US Region Fraud Management team. This role involves conducting thorough research and analysis of account activities to evaluate risk levels and identify potential fraud cases. The analyst will be responsible for making informed fraud determinations and preparing comprehensive investigative reports.

Key Responsibilities:
- Monitor and review account activities for indications of fraudulent behavior.
- Assess applications for potential fraud or identity theft.
- Utilize alert-based systems to detect suspicious activities.
- Engage with clients in various situations, maintaining professionalism and courtesy.
- Collaborate with different business units to address and reduce fraud risks, ensuring account protection and client education.
- Demonstrate critical thinking and prioritize tasks effectively in a dynamic environment, focusing on risk management and client experience.

Required Skills:
- Strong analytical and organizational capabilities to solve complex issues.
- Adhere to established procedures and regulations to ensure compliance.
- Maintain a positive attitude and focus during challenging situations.
- Make timely, informed decisions based on facts and circumstances.
- Excellent time management and prioritization skills.
- Effective communication skills, both verbal and written.
- Adaptability to new information and technology platforms.

Preferred Qualifications:
- Advanced proficiency in Excel.
- Experience in client interactions or interviews.
- Knowledge of current fraud trends and scams.
- Certification as a Fraud Examiner or similar credentials is advantageous.
- A college degree or equivalent experience is required, along with 2-4 years of experience in transaction and fraud monitoring.

What We Offer:
At CIBC, we prioritize your professional growth and aspirations. We aim to provide you with a fulfilling career rather than just a job. Our offerings include competitive compensation, comprehensive benefits, and a supportive work environment that encourages innovation and collaboration.

Commitment to Inclusion:
CIBC is dedicated to fostering an inclusive workplace where all employees and clients feel valued and respected. We welcome applicants from diverse backgrounds and provide accommodations throughout the hiring process to ensure accessibility.