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Fraud Investigation Analyst

2 months ago

Chicago, Illinois, United States CIBC Full time

About CIBC

At CIBC, we are dedicated to fostering a relationship-driven banking experience tailored for the contemporary world. We seek skilled and passionate individuals who are committed to prioritizing the needs of our clients.

Empowerment and Value

We recognize and embrace your unique strengths and aspirations, ensuring you feel empowered in your role. Our team members are equipped with the resources necessary to make a significant impact and are genuinely appreciated for their contributions.

Role Overview

The Fraud Investigation Analyst will report directly to the Fraud Operations Manager within the US Region Fraud Management team. This role involves conducting thorough research and analysis of account activities to evaluate risk levels and identify types of fraud. The analyst will make informed fraud determinations and compile all necessary investigative reports, addressing fraud-related inquiries in a dynamic and fast-paced environment while safeguarding customer accounts.

Key Responsibilities

  • Monitor and review account activities for potential fraudulent behavior.
  • Possess knowledge and/or experience in banking recovery processes, including affidavits and hold harmless agreements.
  • Utilize alert-based systems to detect possible fraudulent activities.
  • Collaborate with various operational functions to ensure proper escalation of significant fraud incidents.
  • Identify and report suspicious activity trends to relevant business lines to mitigate future losses.
  • Exhibit a strong sense of urgency and adaptability in a fast-paced environment, focusing on risk management and client satisfaction.
  • Demonstrate strong analytical and organizational skills to resolve complex issues by reviewing pertinent information.
  • Adhere to established processes and guidelines to ensure compliance with applicable laws and regulations.
  • Maintain a positive and focused demeanor during challenging situations.
  • Make timely, informed decisions based on factual information.
  • Exhibit excellent time management and prioritization abilities.
  • Possess a comprehensive understanding of fraud operations.
  • Work effectively within a team setting.
  • Be self-motivated and goal-oriented.
  • Demonstrate exceptional verbal and written communication skills.
  • Adapt quickly to changes and new information or technology platforms.

Additional Desired Skills

  • Proficiency in advanced Excel and PowerPoint.
  • Experience in completing fraud affidavits.
  • Possession of certifications such as Certified Fraud Examiner is advantageous.

Minimum Qualifications

  • A college degree or equivalent experience.
  • 2-4 years of experience in transaction and fraud monitoring.
  • Understanding of risk management principles.
  • Ability to make independent decisions based on a review of facts and circumstances.
  • Strong oral and written communication skills with acute attention to detail.
  • Legally eligible to work in the specified location and possess a valid work or study permit if applicable.

What CIBC Offers

At CIBC, your career aspirations are paramount. We focus on your strengths and ambitions, striving to create opportunities that allow you to realize your potential. We aim to provide you with a fulfilling career rather than just a paycheck.

We recognize your contributions in meaningful ways, including competitive salaries, incentive pay, banking benefits, a comprehensive benefits program, vacation offerings, well-being support, and our MomentMakers recognition program.

Our workspaces and technological resources facilitate collaboration among talented individuals to develop innovative solutions that benefit our clients.

We promote a culture that encourages you to express your ambitions through initiatives like Purpose Day, a paid day off dedicated to your personal growth and development.

Commitment to Inclusion

CIBC is dedicated to creating an inclusive environment where all team members and clients feel a sense of belonging. We welcome applicants with diverse abilities and provide an accessible candidate experience. If you require accommodation, please reach out to us.

We are committed to getting to know you better throughout the application process, allowing you to learn more about us as well.