Enterprise Wi-Fi Support Engineer

2 months ago

Rolling Meadows, Illinois, United States Cambium Networks Full time

Cambium Networks delivers wireless communications that work for businesses, communities, and cities worldwide. Millions of our radios are deployed to connect people, places and things with a unified wireless fabric that spans multiple standards and frequencies of fixed wireless and Wi-Fi, all managed centrally via the cloud. Our multi-gigabit wireless fabric offers a compelling value proposition over traditional fiber and alternative wireless solutions. We work with our Cambium certified ConnectedPartners to deliver purpose-built networks for service provider, enterprise, industrial, and government connectivity solutions in urban, suburban, and rural environments, with wireless that just works.

Check out our career opportunities at

The successful candidate will join the Global Services organization at Cambium Networks that caters to a wide variety of product innovation, solutions, and customer engagements.

An Enterprise Wi-Fi Support Engineer is a technical engineering professional who works to ensure that customers are successfully using Cambium's products or services. Their primary goal is to help customers achieve their desired outcomes, while also identifying opportunities to improve the customer experience and increase customer loyalty.

To be successful in this role, the candidate should have excellent communication and problem-solving skills and a strong technical background. The candidate should be able to work independently, prioritize tasks, and manage multiple projects simultaneously. Additionally, the candidate should have a customer-focused mindset and an unrelenting desire to help customers achieve their goals.

Some of the key responsibilities of an Enterprise Wi-Fi Support Engineer include:

1. Developing a deep understanding of Cambium's products and services, as well as the customer's business needs and goals.

2. Collaborating with the engineering, sales and product management teams to onboard new customers and ensure they have a smooth transition to using the product or service.

3. Providing technical support to customers via phone, email, or chat, and troubleshooting issues as they arise.

4. Analyzing customer data to identify trends and areas for improvement and making recommendations to the product development team.

5. Contributing to the knowledge base by creating technical articles on product features, usage, and resolutions for repeated customer challenges.

6. Creating and maintaining technical documentation and training materials for customers.

7. Participating in product demonstrations and providing technical expertise during the pre and post sales process.

8. Identifying and communicating opportunities for upselling or cross-selling to the sales and product management teams.

9. Flexibility to work time-zones to address the needs of Cambium's global customer base.

10. Hunger to learn innovative technologies and solutions and grow their career in wireless networking domain.

Knowledge/ Skill Requirement

  • Wi-Fi Expertise: The engineer should have strong technical skills and knowledge of Wi-Fi networking systems. They should be familiar with the various standards, protocols, and technologies used in Wi-Fi networking, such as 802.11ac, 802.11ax, WPA3, roaming, captive portal and controller functionalities.
  • Network Design and Configuration: The engineer should be able to design and configure Enterprise W-Fi networks that meet the customer's business requirements and align with industry best practices. This may involve conducting site surveys, selecting appropriate equipment, and configuring wireless network equipment, such as access points, controllers, and routers.
  • Security: The engineer should be knowledgeable in Wi-Fi security protocols and best practices. They should be able to configure and manage wireless security features such as authentication, encryption, and access control.
  • Troubleshooting: The engineer should be able to troubleshoot network issues and identify problems with the Wi-Fi network infrastructure, including signal interference, device connectivity, and network performance. They should also be able to use network monitoring tools and protocols such as Wireshark and packet crafting to diagnose and resolve issues.
  • Communication skills: The engineer should have excellent communication skills, both verbal and written. They should be able to explain technical issues and solutions to non-technical customers and collaborate effectively with other internal teams, such as sales and product management.
  • Customer Service skills: The engineer should have strong customer service skills, including the ability to handle customer complaints and inquiries professionally and efficiently.
  • Problem Solving skills: The engineer should be able to identify and solve complex technical issues and think creatively to find solutions to problems.
  • Attention to Detail: The engineer should have excellent attention to detail to ensure that they identify and address all issues and potential areas for improvement.
  • 8 to 10 years of experience in Enterprise Wi-Fi and wireless technologies.
  • Knowledge of L2 and L3 protocol and security, tunnelling and network service protocols and Quality of Service (QoS) networking preferred.
  • Prior experience either as a Solution Architect or Network Design Engineer or Customer Success Engineer is preferred.

The Cambium Networks Experience

What We Do

WE EMPOWER MILLIONS of people with wireless connectivity worldwide. We bring fixed wireless broadband and Wi-Fi solutions to network operators and broadband service providers - but that's not all we do. We are passionate about our mission, which is to provide affordable connectivity. Since our inception in October 2011, we have grown exponentially, shipping more than 10 million radios globally.

Our Values


• Growth & Profitability


• Global Teamwork


• Innovation & Edge


• Make & Meet Commitments


• Respect & Develop Our People


• Serve Our Community

Life as a Cambium Employee

WE VALUE a working environment that inspires innovation, recognizes our individuality and fosters collaboration.

We Got You Covered

We offer a total compensation package that consists of competitive pay and other forms of compensation such as bonuses, commission, wellness perks, as well as benefit programs for employees (and their families).

This position offers, employees (and their families) medical, dental, vision, long term care, disability, and basic life insurance. Additionally, employees may participate in other voluntary benefit options such as our flexible spending accounts, identity theft protection, critical illness and group accident coverage. Employees can enroll in our Company's 401(k) plan, as well as an employee share purchase plan.

Employees will also be eligible for paid parental leave, flexible paid time off and sick time throughout the calendar year. Employees also receive 11 paid holidays per year.

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