Principal Operations Strategy
1 month ago
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Join a fantastic product team passionate about enabling customer journeys with frictionless, defect-free credit card capabilities.
The Principal Operations Strategy role will manage Letters operations and strategy while leading enhancements to the experience in collaboration with the Card Letters Product Owner. With a focus on responsible risk management, you will support and enhance processes, control activities, and procedures while working cross-functionally with stakeholders including Business Risk and Compliance.
What You'll Do
How You'll Do It
Serves as the primary liaison between business partners and operations teams for servicing processes.Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation.Relationship management with business partners and management of system related projects from idea to implementation.Ensures sound operational processes and procedures are developed and documented.Develops any necessary remediation plans and ensure their timely completion.Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.
Qualifications You'll Need
The Basics
Bachelor's Degree in Business Administration and Management and Social Sciences or related field 6+ years' experience: Customer Service, Financial Services Operations or RelatedIn lieu of degree - 8+ years' experience: Customer Service, Financial Services Operations or Related
Bonus Points If You Have
Master's DegreeCertification in Lean or Six SigmaExperience using process management tools such as IBM Blueworks LiveExperience working with partners including Internal Audit, Business Risk, and ComplianceExposure to OpenText Exstream or a similar communications management platformExposure to agile and scrum delivery
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We are all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
Application Deadline:
The application window for this position is anticipated to close on Aug We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149, Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan
Learn more at
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
-
Principal Operations Strategy
1 month ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Operations Strategy Lead
5 days ago
Riverwoods, Illinois, United States Discover Full timeJob SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Discover. As a key member of our operations team, you will be responsible for overseeing the development and implementation of strategies to enhance the customer and agent experience.Key ResponsibilitiesLead the delivery of strategic projects and initiatives to support...
-
Senior Manager Operations Strategy
2 months ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Strategic Communications Principal
1 month ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Data Science Principal
5 days ago
Riverwoods, Illinois, United States Discover Financial Services Full timeJob SummaryWe are seeking a highly skilled Data Science Principal to join our team at Discover Financial Services. As a key member of our analytics team, you will be responsible for leading the development and implementation of advanced analytics initiatives to drive business growth and improvement.Key ResponsibilitiesThought Leadership: Provide strategic...
-
Data Science Principal
2 days ago
Riverwoods, Illinois, United States Discover Financial Services Full timeJob SummaryWe are seeking a highly skilled Data Science Principal to join our team at Discover Financial Services. As a key member of our analytics team, you will be responsible for leading the development and implementation of advanced analytics initiatives to drive business growth and improve customer experiences.Key ResponsibilitiesThought Leadership:...
-
Lead Operations Strategy Analyst
2 months ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Senior Pricing Strategy Manager
2 weeks ago
Riverwoods, Illinois, United States Discover Financial Services Full timeJoin Our Team at Discover Financial Services At Discover, we are committed to fostering your growth and making a significant impact within one of the leading digital banking and payments organizations. Your Role: As a Senior Pricing Strategy Manager, you will serve as a key expert in pricing strategies, market dynamics, consumer behavior analysis,...
-
Principal Payment Product Commercialization
4 weeks ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Senior Principal Project Manager
1 week ago
Riverwoods, Illinois, United States Discover Financial Services Full timeJob SummaryWe are seeking a highly skilled Senior Principal Project Manager to lead our brand program and project management efforts. As a key member of our team, you will be responsible for managing projects from inception to implementation, ensuring timely completion, within budget, and meeting business needs.Key ResponsibilitiesProject ManagementManage...
-
Principal Compliance Specialist
1 month ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Principal Product Owner
2 months ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Principal Counsel
5 days ago
Riverwoods, Illinois, United States Discover Full timeJob SummaryThis senior-level attorney role will provide strategic guidance and support to Discover's global payments networks, with a focus on regulatory compliance and transactional expertise. The ideal candidate will have a strong background in consumer financial services law and experience advising on complex regulatory matters.Key ResponsibilitiesProvide...
-
Vice President of Operational Risk Management
2 weeks ago
Riverwoods, Illinois, United States Discover Full timeJob Title: Vice President of Operational Risk Management at DiscoverPosition Overview:Delivering credible and independent oversight for all operational risks within the Consumer Banking sector. Engaging in critical discussions and providing guidance on new offerings, services, challenges, Key Risk Indicators (KRIs), and vendor relationships. Collaborating...
-
Senior Analytics Leader
5 days ago
Riverwoods, Illinois, United States Discover Financial Services Full timeJob SummaryWe are seeking a highly skilled Data Science Principal to join our team at Discover Financial Services. As a key member of our analytics team, you will be responsible for leading the development and implementation of advanced analytics initiatives to drive business growth and improvement.Key ResponsibilitiesThought Leadership: Provide strategic...
-
Principal Creative Development
1 month ago
Riverwoods, Illinois, United States Discover Full timeDiscover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...
-
Senior Software Architect
5 days ago
Riverwoods, Illinois, United States Discover Full timeJob SummaryDiscover is seeking a highly skilled Principal Application Architect to lead the charge in driving technology strategy and technical capabilities for our application ecosystem. As a key member of our team, you will leverage your deep understanding of business processes and technical building blocks to design application architecture that balances...
-
Enterprise Architecture Lead
5 days ago
Riverwoods, Illinois, United States Discover Full timeJob SummaryDiscover is seeking a highly skilled Principal Application Architect to lead the charge in driving technology strategy and technical capabilities for our application ecosystem. As a key member of our team, you will leverage your deep understanding of business processes and technical building blocks to design application architecture that balances...
-
Chief Operations Executive for Senior Living
2 weeks ago
Riverwoods, Illinois, United States SAK Healthcare Full timeJob OverviewSAK Healthcare is recognized for delivering transformative solutions in the healthcare sector, particularly for assisted living, skilled nursing, and long-term care facilities. Our clientele includes lenders, healthcare providers, private equity firms, banks, and legal professionals. We offer both consulting expertise and third-party management...
