Lead Operations Strategy Analyst

2 months ago

Riverwoods, Illinois, United States Discover Full time

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
What You'll Do

  • Implement strategies and systems improvements to support business operations.
  • Utilize data to identify opportunities to enhance efficiencies, foster collaboration, and problem-solve issues.

How You'll Do It

  • Assess root causes and solutions for issues that arise.
  • Lead performance improvement implementations.
  • Partner with internal teams and external partners to define implementation requirements and timelines.
  • Ensure operational readiness for all implementations, technology, and process changes.
  • Identify opportunities to improve operations by analyzing data, listening to customer calls, interviewing staff, and observing workflows.
  • Document processes and process flows.
  • Drive the development and enhancement of reporting metrics.

Qualifications You'll Need
The Basics:

  • Bachelor's degree in business, arts and sciences, or related field
  • 4+ years of experience in customer service or financial services operations
  • In lieu of a degree, 6+ years of experience in customer service or financial services operations

Bonus Points If You Have:

  • Master's degree in business, arts and sciences, or related field
  • 4+ years of experience in applicable line of business (credit cards, deposits, personal loans, student loans), or related field

Application Deadline:
The application window for this position is anticipated to close on Jun We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $75,500.00 to $127, Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Learn more at .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

  • Operations Strategy Lead

    4 days ago

    Riverwoods, Illinois, United States Discover Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team at Discover. As a key member of our operations team, you will be responsible for overseeing the development and implementation of strategies to enhance the customer and agent experience.Key ResponsibilitiesLead the delivery of strategic projects and initiatives to support...

  • Lead Business Strategy Analyst

    4 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Senior Manager Operations Strategy

    2 months ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Principal Operations Strategy

    1 month ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Principal Operations Strategy

    1 month ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Lead Product Strategy Manager

    2 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Join Discover as a Lead Product Strategy ManagerAt Discover, we are committed to creating a brighter future through meaningful work from Day 1. Our collaborative environment thrives on three fundamental principles: We Play to Win, We Get Better Every Day, and We Succeed Together. We believe in nurturing your unique talents to help you shine in one of the...

  • Senior Pricing Strategy Manager

    2 weeks ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Join Our Team at Discover Financial Services At Discover, we are committed to fostering your growth and making a significant impact within one of the leading digital banking and payments organizations. Your Role: As a Senior Pricing Strategy Manager, you will serve as a key expert in pricing strategies, market dynamics, consumer behavior analysis,...

  • Senior Principal Operational Risk Oversight- Credit Strategies and Underwriting

    2 months ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Lead Treasury Analyst

    7 hours ago

    Riverwoods, Illinois, United States Discover Full time

    Job SummaryDiscover is seeking a highly skilled Lead Treasury Analyst to join our team. As a key member of our Treasury department, you will be responsible for producing and interpreting reports and analytics in support of core Treasury activities.Key ResponsibilitiesContribute to high-level reporting functions and develop key strategic communication to a...

  • Lead Data Science Analyst

    3 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique...

  • Director Payments Strategy Development

    1 month ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Senior Manager Pricing Strategy

    1 week ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Job SummaryWe are seeking a highly skilled Senior Manager Pricing Strategy to join our team at Discover Financial Services. As a key member of our Global Pricing Organization, you will be responsible for developing and implementing pricing strategies that drive revenue growth and profitability for our Payment Services business.Key ResponsibilitiesPricing...

  • Lead Analyst

    1 month ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Lead Data Science Analyst

    1 week ago

    Riverwoods, Illinois, United States Discover Financial Services Full time

    Job SummaryWe are seeking a highly skilled Data Science Lead to join our team at Discover Financial Services. As a Data Science Lead, you will be responsible for leading the development and implementation of advanced analytics initiatives to drive business growth and improve customer experience.Key ResponsibilitiesLead Advanced Analytics InitiativesDevelop...

  • DevOps Lead

    3 months ago

    Riverwoods, Illinois, United States QData Full time

    Primary Responsibilities Assist with the development of the Cloud Infrastructure DevOps pipeline to automate the deployment of AWS infrastructure to ensure standardized highly available and secure solutions Collaborate with Application Development teams on their CI/CD pipelines. Direct project teams toward solutions that align with agreed guiding principles...

  • Lead Financial Analyst

    4 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Lead Data Analyst

    4 weeks ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Enterprise Architecture Lead

    4 days ago

    Riverwoods, Illinois, United States Discover Full time

    Job SummaryDiscover is seeking a highly skilled Principal Application Architect to lead the charge in driving technology strategy and technical capabilities for our application ecosystem. As a key member of our team, you will leverage your deep understanding of business processes and technical building blocks to design application architecture that balances...

  • Lead Information Security Risk Analyst

    1 month ago

    Riverwoods, Illinois, United States Discover Full time

    Discover. A brighter future.With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so...

  • Lead Java Engineer

    3 weeks ago

    Riverwoods, Illinois, United States Cognizant Full time

    About Cognizant's Digital Engineering Practice: At Cognizant Digital Engineering, a small cross functional team comprised of a Product Manager, an Architect, Full-Stack Developers, UI/UX designers and Big Data analysts builds higher quality software faster siloed individuals working independently. Small, nimble engineering teams generate collective empathy...