care management support coordinator

1 month ago

Little Rock, Arkansas, United States Spherion Full time
Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines. This is a remote position.

Responsibilities:
Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout
care/service.
Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service.
May apply working knowledge of assigned health plan(s) activities and resources.
Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures and protocols.
Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider
relationship.
Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.
Performs other duties as assigned.

Working hours: 8:00 AM - 5:00 PM

Skills:
Data entry
PowerPoint
Ability to summarize findings

Associate Degree preferred but not required

Education:
High School

Experience:
1-4 years

Qualifications:
High School Diploma or GED
Microsoft Excel and Teams experience
Familiarization with medical records
Communication
Ability to multi-task
Organized
Detail oriented

Must submit resume to be considered for the position.

Must be able to pass criminal background and drug testing.

APPLY TODAY

Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service.May apply working knowledge of assigned health plan(s) activities and resources.Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures and protocols.Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.Performs other duties as assigned.

experience

1-4 years

skills

Data entryPowerPointAbility to summarize findingsAssociate Degree preferred but not required

qualifications

High School Diploma or GEDMicrosoft Excel and Teams experienceFamiliarization with medical recordsCommunicationAbility to multi-taskOrganizedDetail oriented

education

High School

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