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Referral Coordinator
2 months ago
Location:Orion Building -6630 Orion DriveFort Myers FL 33912
Department: LPG Referral
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate:$ $20.16 / hour
Summary- Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary.
- Monday to Friday / 8:00am to 4:30pm
- Remote potential after successful completion of 90 days on site. Candidates must be local to the Fort Myers, FL area.
Facilitates referrals by processing internal, outgoing, and incoming referral entries. The Referral Coordinator will be responsible for working assigned incoming and outgoing referral work queues, schedule patients, attach referral to patient appointments, obtain authorizations, proactively look into assigned department schedule and verify all authorizations have been done. Will also be responsible for maintaining communication/relationship with the assigned practice. Processes more than 50 referrals per day for completeness, and disseminating the referral appropriately to the correct work queues is the start of the scheduling process.
RequirementsEducational RequirementsDegree/Diploma ObtainedProgram of StudyRequired/Preferredand/orHigh School Diploma or EquivalentRequired
Post high school training or college preferred.
Experience RequirementsMinimum Years RequiredArea of ExperienceRequired/Preferred1 YearSchedulingRequiredand1 YearCustomer ServiceRequiredAdditional Requirements
6 months of Epic experience preferred.
State of Florida Licensure RequirementsLicensesRequired/Preferredand/orNot RequiredCertifications/Registration RequirementsCertificates/RegistrationsRequired/
Preferredand/orOther Requirements
This job requires you to have a working knowledge of referrals and in-basket, so that you can communicate to the offices and physicians about the referrals. One must possess extensive knowledge Epic scheduling to maneuver efficiently and attach the referral to the appointment, which assists the scheduler in providing quick and accurate service for our patients. This position takes multi-tasking to a new level, and requires one to be flexible, as the job duties change quickly. Communication and fostering a team environment is an essential component of this job. We work in cubicles, so one must feel comfortable working in a confined space. One must maintain all of those proficiencies, and will continue to achieve exceptional quality scores/error rate. In addition, this person must be crossed trained in all service lines of the department.
Medical terminology knowledge is a must.
Knowledge and understanding of telephone etiquette including strong listening skills are essential.
Excellent customer service, including verbal and written communication skills are required.
Ability to effectively, precisely and clearly communicate with other departments, physician practices, staff and providers.
Data entry skills and good computer skills are required including knowledge of Microsoft Office.
Expert understanding of insurance and authorization process.
Being bilingual is helpful.
US:FL:Fort Myers
