Desktop Support Specialist Intermediate

1 month ago

Ann Arbor, Michigan, United States University of Michigan Health System Full time
Summary

The James and Anne Duderstadt Center, on the University of Michigan's North Campus, is a nexus of state-of-the-art technology and media production resources where students and faculty come to create, innovate, and collaborate. The Digital Media Commons (DMC) in the Duderstadt Center (DC) at the University of Michigan (U-M) is seeking a qualified Desktop Support Specialist Intermediate, reporting to the Duderstadt Center's Associate Director (AD) of Information and Media Technology.

The Desktop Support Specialist Intermediate is a member of the Duderstadt Center IT team (DC-IT). Our team supports a range of technology with a focus on teaching, learning, and research that occurs in / is supported by the Duderstadt Center. Our work and our support is broad and diverse. The support we provide and the skills we use are driven by the Duderstadt Center's mission. Your week may begin by helping with administrative tasks such as printer support, imaging new computers, or doing software refreshes. Later in the week, you may help troubleshoot computers that control audio recording consoles or build machines that run the Virtual Reality `M.I.D.E.N` (Michigan Immersive Digital Experience Nexus).

Our work is challenging but rewarding because every day brings a different technical issue or problem to solve.

Reporting Structure

This position reports to the Duderstadt Center's Associate Director (AD) of Information and Media Technology.

Why Work at Michigan?

Excellent benefits are available, for details, see

Responsibilities*
  • Demonstrate quality service and accountability while resolving incidents
  • Install, configure, customize, troubleshoot, integrate, and maintain systems, software, and other devices
  • Analyze, plan, and implement system maintenance, including software patches and upgrades
  • Monitor systems for availability, error conditions, and performance
  • Participate in cross-organizational projects that ensure our environment is up-to-date and secure
  • Assist with tracking computer systems and device inventory to record accurate data for asset management
  • Lead small team-based projects
  • Be a resource for associate & intermediate-level staff on technical issues freely sharing information for their development
Skills You Have

You enjoy a job where you are constantly learning and tackling new challenges. You enjoy spending the time to thoroughly investigate problems to completion. You are secure in not always knowing the answer and see these opportunities as a time to develop your skills. You are willing to ask questions, seek input, and advocate for answers to find the root cause of technical problems. You take initiative in your own growth and want a role where you are provided a wide variety of opportunities to build your skill set.

You like working with people and being part of a team, collaborating with others, and actively sharing information with your teammates. You have excellent written and verbal communication skills and work to build trusting relationships with those around you. You take an active partnership with the people in your community to solve technical problems.

You are detail-oriented and can actively manage many tasks at once. You find working in a dynamic environment enjoyable. You are able to pick up, manage, and close support tickets in a timely manner for our customers. You know when to escalate work that is outside your current skill set. You take time each week to address administrative tasks so that we have accurate documentation, details, inventory, and data for our customers, business partners, and teammates.

You thrive in an environment where every day is a little bit different than the day before.

Required Qualifications*
  • Bachelor's degree in a related field and/or equivalent combination of education, certification, and experience
  • Familiarity with most of the following technologies: Linux OS, macOS, Windows, scripting, software installs and removals, command line, system file permissions, enterprise-level ticketing system, system management tools, backing up and imaging workstations
  • Can identify the root cause of technical issues and make customized recommendations based on customer need
  • Understanding of working components of computers, how they interact, and can troubleshoot failure
  • Can help install and troubleshoot many types of specialty software
  • Can communicate in a respectful and attentive manner tailored to each customer's needs
  • Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner
  • Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis, and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for Windows and Mac
  • Understanding of network hardware and concepts including security and administration
  • 2+ years of technical support experience, including providing outstanding customer service and accurately documenting detailed information
  • 2+ years of related experience in desktop support troubleshooting Linux, Mac, and Windows-based systems
Work Locations

This position is classified as on-site with work primarily on campus 4-5 days %) each week.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Decision Making Process

Applications will be reviewed as received throughout the posting period and continue until the position is filled.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

  • Research Lab Specialist Senior

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    How to Apply Interested applicants should submit the following materials: 1) cover letter describing your specific interests in the position, your research interests and background, 2) Curriculum vitae/Resume and 3) contact information for three professional references. A cover letter is required for consideration for this position and should be attached as...

  • Pharmacy Technician Senior, Intermediate, or Assoc.

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    Job Summary We are seeking a highly motivated, compassionate individual to join our growing team as a Pharmacy Technician in the Kellogg Eye Center Pharmacy The Kellogg Eye Center Pharmacy features community pharmacy, OR pharmacy, and sterile compounding functions, including cleanrooms for both hazardous and non-hazardous medication compounding. This...

  • Research Lab Specialist Inter

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Job SummaryThe Nuttle laboratory in the Department of Human Genetics seeks a...

  • Patient Services Intermediate

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Mission StatementMichigan Medicine improves the health of patients, populations and...

  • Project Intermediate Manager

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    How to ApplyApplicants should submit a cover letter, resume, and include the names and contact information for two references in their application. Job Summary We seek a flexible, proactive, detail-oriented candidate to join our interdisciplinary, collaborative research team and to accelerate cutting-edge reproductive health policy research in the Dow...

  • Clinical Account Specialist HS Dermatology

    6 days ago

    Ann Arbor, Michigan, United States UCB Full time

    Make your mark for patientsTo strengthen our New Hidradenitis Suppurativa Dermatology Sales Team, we are looking for a talented individual to join our team in the position of: Clinical Account Specialist (CAS) HS Dermatology in the Great Lakes District covering the territory of Ann Arbor, MI The Clinical Account Specialist (CAS) position is responsible for...

  • Financial Specialist Inter

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.Job Summary The was launched by a from Dr. Tachi and Leslie Yamada, and was...

  • Patient Services Intermediate- Sign On Bonus

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    Job SummaryTo provide support to various sites and reception teams to facilitate coordination of divisional patient care services.Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership...

  • Human Resources Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States C3 Industries Full time

    JOB SUMMARY:The Human Resource Specialist supports the management, administration, and reporting aspects of HR including, but not limited to, payroll, benefits, employee relations, onboarding, data and record keeping.JOB DUTIES:Core duties and responsibilities include the following. Other duties may be assigned.Serves as the initial point of contact and...

  • Admin Specialist Senior

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    Job SummaryThis position provides finance and administrative support to the CW Triad Executive office, as well as providing financial operations and administrative support within CW Administration. They will be the financial and operations contact for CW donor funds. The work involves the reconciliation and oversight for a range of accounts, coordination of...

  • Transformation Delivery Specialist

    2 months ago

    Ann Arbor, Michigan, United States Thomson Reuters Full time

    About the Role We're looking for a motivated and organized individual to support business operations and planning activities for our Tax & Accounting Professionals team. As a Transformation Specialist, you'll assist in leading strategic initiatives, facilitating cross-functional collaboration, and helping to drive business value.Job Responsibilities: Assist...

  • Implementation Specialist/Business Analyst

    5 days ago

    Ann Arbor, Michigan, United States Campfire Interactive Full time

    Company DescriptionWhy Campfire? Campfire Interactive is a leader in cloud-based Opportunity Management & Sales Forecasting, Quote Lifecycle Management, and Program, Project & Issues Management. We work with many of the world's largest automotive suppliers, an exciting industry facing big changes from electrification of vehicles to globally distributed...

  • Marketing and Communications Specialist

    1 week ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume and must specifically address the required qualifications of the position. Candidates that do not include a cover letter and indicate how they meet the required qualifications will not be considered for the position.Job...

  • Event Design and Communication Specialist, Temporary

    2 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    Job SummaryWhat you will do? The Event Design and Communication Specialist is responsible for designing, writing, managing, and producing University and Development Events? marketing and communication materials and strategies, including print and electronic invitation packages, digital assets, web content, social media efforts, and other event collateral...

  • Research Laboratory Specialist Associate

    3 weeks ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    Job Summary Highly motivated individual sought for a Research Laboratory Specialist Associate position in a fundamental research laboratory in the Department of Pharmacology, at Michigan Medicine. The selected candidate will work closely with the lab PI to help assist in research projects focused on GPCR and heterotrimeric G protein signaling mechanisms....

  • Physician-Cardiology Hub and Spoke Network Cardiologist

    2 months ago

    Ann Arbor, Michigan, United States Veterans Health Administration Full time

    General Descriptions of Assigned Duties:Cardiologists are internal medicine specialists trained in caring for patients at risk for and with heart disease. The field includes the medical diagnosis and treatment of coronary heart disease, heart failure, valvular heart disease, congenital heart disease and heart rhythm disorders. Cardiologists are trained to...

  • Civil Designer

    3 months ago

    Ann Arbor, Michigan, United States Black & Veatch Family of Companies Full time

    Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives to solve humanity's biggest challenges in an ever-evolving world. With over 100 years of...

  • GIS Specialist

    2 weeks ago

    Ann Arbor, Michigan, United States Barr Engineering Full time

    Job Description: Summary:This position involves performing GIS work to support a range of projects. Tasks may include map and figure creation, data formatting and editing, data management, data analysis, and quality control. The person in this position will act as the primary internal consultant for GIS projects in the office in which they are based. The...

  • Admin Specialist Assoc Health

    2 months ago

    Ann Arbor, Michigan, United States University of Michigan Health System Full time

    SummaryProvide highly responsible and skilled administrative support to the General Surgery Section Chief, Minimally Invasive Surgery Fellow/Fellowship and up to two other Surgeons within the Division of Minimally Invasive Surgery and/or the Section of General Surgery.Responsibilities*Exercise initiative, independent judgment, diplomacy, a service-oriented...

  • User Experience II Full Time United States

    1 month ago

    Ann Arbor, Michigan, United States Cisco Full time

    What You'll DoInteraction Designer - Design end to end user experiences through brainstorming, conceptual models, use cases and scenarios, personas, wireframe mock-ups, interactions flows , low-fidelity prototypes, and specification documentsVisual Designer - Design end to end user experiences through conceptual design, visual systems and language, mood...