Patient Services Intermediate- Sign On Bonus
4 weeks ago
To provide support to various sites and reception teams to facilitate coordination of divisional patient care services.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
- Receive and assist patients, visitors, and staff.
- Monitor waiting area activity and assure a clean, organized, and safe environment.
- Support patients and families by proving information and/or other needs as requested.
- Process and compile patient paperwork/tablet for exams
- Answer/ accurately record any phone messages and assure they are triaged to appropriate location.
- Accurately schedule and reschedule exams for patients.
- Facilitate and communicate pre-arrival functions through confirmation calls and other correspondence.
- Serve as a resource for physicians and other staff, patients, and outside third parties for insurance authorizations and other managed care related issues.
- Respond to patient?s inquiries related to insurance plans directing as appropriate.
- Assist patients with payment questions and/or facilitate billing collections process by credit card transactions.
- Utilize paging system to contact appropriate staff as required.
- Demonstrate ability to complete multiple tasks independently.
- Identify and track reoccurring operational problems and participate in resolution.
- Participate in creating efficient patient flow coordinating with nursing, technical staff and faculty.
- Required to have knowledge and adhere to University and Departmental policies and procedures.
- Train and cover across different modalities and various sites within the Radiology Department
- Works a dynamic schedule, could cover days and/or afternoons, 7 days/week.
- Hours can change suddenly due to coverage, as needed.
- Serve as chaperone/screening coverage as needed.
- Other duties as required.
- Excellent attendance record
- Flexible schedule
- High School diploma or equivalent
- 3-4 years of customer service experience
- Knowledge of basic medical terminology
- Prior experience performing complex scheduling.
- Familiarity with obtaining medical records or professional medical billing.
- Financial counseling experience for healthcare patients.
- Exceptional interpersonal skills and ability to work well within a team setting.
- Communicates effectively.
- Demonstrates active listening, written, verbal and information technology skills.
- Working knowledge of MiChart(Radiant), SECTRA, and PACS cube.
- Familiarity with medical terminology.
- Preference given to those with Radiology background.
Dayshift 40 hours per week
Work Locations
Building/rm # BCSC B1101A
7500 Challis Rd.
Brighton MI
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
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