Technical Program Manager

4 weeks ago

Remote, Oregon, United States Starburst Full time

About Starburst

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars

About the role

As a Technical Program Manager focused on sales enablement for our SaaS and enterprise products, you will work cross-functionally to create processes, manage delivery, and communicate clearly with stakeholders across the company. You'll reach across Starburst's product, engineering, and sales organizations to ensure the proper identification and tracking of escalations related to sales opportunities. You'll utilize metrics to analyze, plan, and implement processes that lead to an improvement in process predictability, efficiency, and customer satisfaction.

As a Technical Program Manager at Starburst you will:

  • Lead and manage technical programs of medium to large cross-functional scope, ensuring alignment and accountability across teams.
  • Partner with Sales and PM leadership to develop and maintain customer escalation process that includes triaging, and tracking escalated requests to ensure successful delivery.
  • Manage, track, and follow up on tactical product enhancement requests. Handling communications regarding timelines and scope changes etc. (in collaboration with engineering leaders)
  • Interface with stakeholders, including sales leaders, engineering, and product management, to keep projects aligned with strategic goals and on track.
  • Remove roadblocks and identify efficiencies to enhance the performance of engineering teams and manage complex dependencies and risks.
  • Report success metrics for programs, including major risks, and communicate progress and process efficiencies broadly to engineering and senior leadership.
  • Manage and drive improvements in speed, cost, scalability, resiliency, quality, and security through rapid iteration with engineering and product leaders.

Some of the things we look for:

  • BS degree in Computer Science or equivalent work experience
  • 5+ years of experience in a similar Program or Project Management role, within cloud environments
  • Experience with software release management practices, tools, and automation
  • Understanding of release pipelines and automation
  • Experience with Agile methodologies and tools such as JIRA
  • Strong organizational skills. Must be able to manage many competing priorities simultaneously
  • Strong problem-solving skills, with demonstrated ability to implement systematic solutions
  • Self-motivated with strong documentation, presentation, and communication skills
  • Ability to translate multitudes of complex feedback into actionable priorities
  • Comfortable with interacting with stakeholders of all levels

Where could this role be based?

  • United States

Why build your career at Starburst?

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver's seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts's growth.

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up for one another authentically in all moments that matter.

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#BI-Remote #LI-Remote

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