Current jobs related to Customer Success Manager - New York, New York - Zowie

  • Testing Specialist

    4 weeks ago


    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...


  • New York, New York, United States Rilla Full time

    Rilla is revolutionizing the sales industry with its cutting-edge conversation intelligence software. We're seeking a highly skilled Customer Success Manager to join our team and help our customers achieve long-term success.The ideal candidate will have experience in customer success management, account management, project management, or operations, and will...


  • New York, New York, United States Vitally Inc Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer Success with Vitally IncVitally Inc is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for guiding our customers towards success, from implementation through adoption. Your expertise in people and...


  • New York, New York, United States Rilla Full time

    {"title": "Customer Success Manager", "description": "Unlock Customer PotentialRilla is revolutionizing the way sales teams work. Our conversation intelligence software helps reps improve their sales by analyzing customer conversations.We're looking for a Customer Success Manager to join our team. As a key member of our customer success team, you will be...


  • New York, New York, United States Leapsome Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Leapsome. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their goals and objectives through the effective use of our platform.Key Responsibilities:Take ownership of a portfolio of customers to ensure...


  • New York, New York, United States IntelliShift Full time

    We are seeking a Customer Success Manager to join our team at IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology.The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users.As a Customer Success Manager, you...


  • New York, New York, United States Fireblocks Full time

    Customer Success ManagerFireblocks is seeking a highly skilled Customer Success Manager to join our team. As a trusted advisor, you will be responsible for building and maintaining relationships with our customers to enable them to realize value from our platform.Key Responsibilities:Develop and execute customer success plans to ensure customers achieve...


  • New York, New York, United States IntelliShift Full time

    Customer Success ManagerWe're IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. Our fleet intelligence platform empowers construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful...


  • New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the HVAC industry with innovative software solutions. As our Customer Success Manager, you'll play a pivotal role in scaling our early-stage startup and driving customer satisfaction.About the RoleWe're seeking a customer-obsessed professional to join our team. As a Customer Success Manager,...


  • New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the way HVAC contractors design, sell, and install high-efficiency systems. As our Customer Success Manager, you'll play a critical role in scaling our early-stage startup and ensuring the success of our customers. You'll be responsible for facilitating customer feedback, training our teams on...


  • New York, New York, United States MicroStrategy Full time

    Customer Success ManagerAt MicroStrategy, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring the successful adoption and ongoing usage of our SaaS products by our mid-market customers. Your focus will be on building strong relationships with our customers,...


  • New York, New York, United States HRBaires Full time

    Job Title: Customer Success ManagerHRBaires is seeking a skilled Customer Success Manager to join our team and help drive growth for OneSignal, a leading omnichannel customer engagement solution.About the RoleWe are looking for a versatile and results-driven professional to manage our US Enterprise business by leading implementation and increasing the value...


  • New York, New York, United States Intuit Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Intuit Inc. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success and growth with our software solutions.Key ResponsibilitiesManage customer relationships,...


  • New York, New York, United States Kaltura Full time

    Customer Success ManagerKaltura is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Revenue team, you will be responsible for ensuring the long-term success of our customers in a defined Region.The ideal candidate will have a proven track record of success in customer-facing roles, with a strong...


  • New York, New York, United States Claroty Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Claroty. As a Customer Success Manager, you will be responsible for creating and cultivating deep and meaningful relationships with our top customers and building their loyalty towards Claroty. You will also be responsible for getting customer feedback and representing their voice...


  • New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly motivated Customer Success Manager to join our team. As a key member of our Customer Success...


  • New York, New York, United States Justworks Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Justworks. As a key member of our customer-facing team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their long-term success on our platform.Key ResponsibilitiesEngage with customers to understand their...


  • New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales professionals. Our mobile app records conversations, and our AI automatically transcribes and analyzes them to help improve sales performance.Job DescriptionWe're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success Team,...


  • New York, New York, United States Duet Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Duet. As a key member of our Customer Success team, you will serve as the primary account manager for primary care practices within our network.Your primary focus will be on managing ongoing customer relationships, identifying and addressing practice...


  • New York, New York, United States Kaltura Full time

    About KalturaKaltura is a global leader in the video market, empowering organizations to create and deliver engaging video experiences. Our mission is to power any video experience for any organization, and we're committed to making video simpler and more accessible.Job Title: Customer Success ManagerWe're seeking a passionate and experienced Customer...

Customer Success Manager

4 months ago


New York, New York, United States Zowie Full time

About Zowie:

Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc. (even 70%+), and makes customer service agents 1.5x more productive, so they can then proactively turn website visitors into paying customers. We believe that buying online can and should feel like walking into your favorite local shop: personal, friendly, and easy.

Having found strong traction with our mid-market and enterprise eCommerce customers and observing our US portfolio growing before our eyes, Zowie is now seeking a product-minded Customer Success Manager to join the Team in NY.

What you'll do:

  • Plan and manage the success of a portfolio of customers across the entire post-sale customer journey - from kick-off through advocacy to renewal. Plenty of local brands Zowie works with might ring a bell for you: True Classic, Rough Country, Monos, , and many more.
  • Combine the knowledge of Zowie's ins and outs with your understanding of the customers' organization, key players, and their influence to build excellent cooperation.
  • Own the revenue of your portfolio, proactively identify and execute upsell and expansion opportunities while mitigating any churn risks.
  • Think strategically to establish, maintain, and maximize satisfaction from using our platform. As a Customer Success Manager, you're Zowie's ambassador to the customers. You're their ultimate advisor helping them reach the highest possible level of optimization. You'll have an opportunity to calculate & speak ROI with your stakeholders.
  • Act as a Customer Advocate within Zowie. You'll be the one collecting customer feedback and contributing to the creation of a successful product and service roadmap.
  • Share insights about how Zowie performs for our customers with the rest of Zowie. Representing customers, you'll present at company meetings, participate in customer meet-ups, and (hand-in-hand with the Marketing Team) write case studies and blog posts or organize webinars.

Ideally, you'll bring with you:

  • 2+ years of professional experience working with B2B customers (min. mid-market accounts)
  • Hands-on experience working consultatively on a SaaS solution (Software as a Service)
  • Exceptional verbal and written communication skills in English
  • Track record of building successful customer relationships
  • Data-driven, analytical approach backed by strong digital technical skills
  • The operational and results-driven mindset with a high degree of ownership

It'll be awesome if you have:

  • Experience in working within an e-commerce or customer service sphere
  • Proficiency in other than English language
  • Experience with AI, Chat, or CRM technologies

We are:

Growing fast. You'll have a lot of autonomy and impact as we grow.

Like a sports team. We take ownership of our work and believe in personal accountability. At the same time, we work together, support each other, and focus on winning as a team.

Hours are flexible. We allow everyone to figure out the best ways to collaborate with their team. At the end of the day, it's about delivering

We strive to be:

Ambitious and innovative. We never settle. We always keep looking for better ways of doing things.

Bold and free-thinking. We trust our employees to find the best solutions.

Agile and high-performing. We work smarter, not harder.

Unafraid of change. Zowie is growing, and the market is changing. We thrive in an ever-evolving environment.