Area Business Travel Sales Manager

4 weeks ago

Alexandria, Virginia, United States Sage Hospitality Group Full time

Why us?

Sage Hospitality has two beautiful Marriott Autograph Collection hotels in Alexandria, VA: The Alexandrian and the Morrison House. Historic design and modern comforts come together at The Alexandrian and the Morrison House provides a unique luxury boutique experience, all with easy access to the region's most popular historic attractions.

To support Sage's Vision of being recognized by our customers as the best in our business through ensuring a culture that "makes the ordinary extraordinary" You should champion this culture in every touch point of our business from our associates, guests, owners and communities. This position will have a strong focus on luxury leisure travel. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.At Sage Hospitality, we are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest.Work Where You Belong

Job Overview

Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. Manager manages accounts with travel throughout the year and negotiates rates for those accounts which travel on a consistent basis. Manager does not book group business. Groups (10 or more rooms per night) will be turned over to the group sales team.

Responsibilities

Direct Sales:

  • Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state driver's license in order to make sales calls.
  • Direct the identification, sales efforts, and relationships with individual travel producers including focus on leisure luxury travel, travel management accounts, retail travel agents, and consortiums.
  • Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.
  • Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.

New Account Development:

  • Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
  • Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Sage hotels.
  • Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.
  • Continually targets and prospects for new business through telemarketing, individual creativity and innovation.
  • Solicit new and existing travel agency accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site visits and written communication, trade shows.

Yield Management:

  • Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.

Account Service and Management:

  • Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.
  • Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.
  • Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
  • Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
  • Establish Leisure and Business Travel Marketing and Action Plans

Product Knowledge:

  • Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.

Time Management:

  • Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.
  • Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.
  • Represents themselves, the hotel and Sage Development Resources, Inc. with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.
  • Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
  • Displays a neat, clean, and business-like appearance at all times.

Qualifications

Education/Formal Training

Minimum of high school diploma or equivalent.

Experience

3+ years of sales experience or related position. Hotel experience preferred.

Knowledge/Skills

  • Requires knowledge of general sales techniques.
  • Requires yield management experience.
  • Requires highly developed customer service skills.
  • Requires ability to hear, speak, read and write English fluently.
  • Requires 12th grade level mathematics, spelling and reading skills.
  • Requires effective business writing skills.
  • Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
  • Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
  • Understand and follow verbal/written instructions.
  • Work on more than one task at a time.
  • Develop strong internal and customer relationships.
  • Set and manage priorities and plan activities in advance.
  • Solve problems and make sound business decisions.
  • Respond to coaching, feedback and training. Strong and effective sales skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bending/kneeling - repeated bending and kneeling required while filing
  • Mobility - must be able to reach all areas of hotel to assist clients.
  • Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

General office and hotel environment

ID:

Position Type: Regular Full-Time

Property : The Alexandrian

Outlet: King & Rye

Category: Sales & Marketing

Address: 480 King St

City: Alexandria

State: Virginia

EOE Protected Veterans/Disability


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