Senior On-Site Audio-Visual Service Technician

Senior On-Site Audio-Visual Service Technician

Lake Nona Region, Orlando, FL, USA

Req #3737

Friday, July 26, 2024

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system ) transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis ) LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at ) and follow us on LinkedIn ) and Twitter ) . What part will you play? Diversified is seeking an Audio-Visual Senior On-Site Service Technician for the Lake Nona/Orlando, Florida area. This position provides technical and operational support of audio-visual equipment and systems located within the following types of environments: Video NOC, business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, hotel spaces, and open areas (digital signage). This position will also serve as the on-site liaison between the client, Diversified, and the other members of the on-site team. Diversified provides financial support and paid time for continued education leading to industry certifications and employee career development. The Senior On-Site Service Technician will be required to be on site Monday-Friday for eight (8) hours per day. Start and end times will be determined by Diversified and the client. Overtime may be required upon request. What will you be doing?
• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including troubleshooting and break/fix repair of faulty systems and equipment.
• Oversight, management, and support of a four (4) person on-site AV team provided by Diversified. Act as the liaison between the on-site team and Diversified Service management. Supervise and analyze the performance of the other team members. Provide manpower scheduling, expense approvals, and time sheet approvals.
• Oversight for planning and implementation of process improvement principles required to maintain AV technologies in critical areas such as Video NOC, training rooms, video walls, meeting rooms, conference rooms, and AV spaces.
• Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment. Act as the technical escalation point for all AV/UC equipment and related issues.
• Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for trainers and end-users.
• Daily/weekly preventative maintenance scheduling and execution, with reporting to the client to ensure equipment and customized space functionality is optimized and ready for use.
• Identify defective or failed equipment and take ownership to resolution. Provide support for troubleshooting and maintenance of AV/multi-media systems. Provide problem identification, diagnosis and resolution of problems pertaining to medium to high complexity AV/multi-media systems.
• Interface with equipment manufacturers, developers, engineers, and project managers on the client's behalf to provide resolutions for highly complex systems.
• Conduct safe and correct diagnosis of faults – including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference, display and presentation technologies. Manage the daily activities of configuration and operation of AV/multi-media systems.
• Participate in and drive continuous improvement activities across AV technologies and collaborate with client to improve/evolve technology solutions. Provide assist to users in accessing, using, and diagnosing AV/multi-media systems.
• Track, update, and report on AV ticket issues and support requests – showing progress as reported issues transfer from initial reporting date/time through final resolution date/time. Provide regular reporting of current and historical analytical data to meet measured client metrics.
• Interface with client executive level personnel in a highly professional manner.
• Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
• Collaborate with local Service management concerning team member actions, including but not limited to: hiring and firing, recruiting resources, providing training, providing performance reviews and write-ups. What do we require from you?
• Preference given to experience with staff management
• CTS certification from AVIXA + manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.)
• Three to Five years of experience in enterprise level AV support
• Competencies in AutoCAD / Visio adequate to read drawings for rack layout & cabling
• Preference given to three (3) years of experience conducting site surveys; constructing racks; pulling cable; installing projectors & sub-mounts; crimping / punch-down connections
• Competencies in Video Conferencing products (Cisco preference)
• Preference given to competencies in Crestron Fusion software utilization
• Competencies in Crestron control systems (trouble shooting, basic communication concepts and protocols)
• Basic wiring skills
• Experience testing and troubleshooting complex AV systems, as well as strong knowledge of proper equipment rack wiring standards and event best practices
• Experience with major industry manufacturers including Extron, Crestron, AMX, Cisco ,Microsoft, Biamp, and/or Poly
• Experience with Advanced AV Signal Flow Diagramming and Advanced Troubleshooting
• Knowledge of signal flow for: audio, video, control systems, lighting, networking, access control, phone systems, and camera systems
• General proficiency with computers and specialized software applications specific to the AV industry (i.e. Crestron; the use of programs such as MS Excel, Outlook, Project, Word)
• Knowledge and experience in computer networking configuration/troubleshooting
• Must present well as client facing and working with high level executives within high pressure meeting situations
• Must maintain a valid driver's license with clean driving record
• Must be able to stand, kneel and/or crouch for long periods of time
• Must be able to work in high places, as well as small, cramped places
• Must be able to work in hot humid places, as well as cold places
• Must be able to properly use hand/power tools, ladders, and subsequent safety equipment
• Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time To learn more about becoming part of the Diversified team, visit us at or email us at .

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at .

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Other details

• Pay Type Hourly
• Lake Nona Region, Orlando, FL, USA