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Event Technician, Audio Visual

3 months ago

Orlando, Florida, United States Encore Full time

Join the leading global event production company We are hosting an OPEN HOUSE in Orlando being held on Thursday, 8/22. We will be hiring for full time Seasonal Technicians to work from September, 2024 thru May, 2025.

Invitation or Walk ins welcome Apply online today for further consideration

Discover a place where you're empowered to learn and grow, building a career that's packed with development opportunities, mobility, rewards and a unique culture. That's our focus on you At Encore, You'll join a team that delivers innovative event solutions that can vary from small meetings, virtual and hybrid events, full service production, event experiences and global multi-media conference events with thousands of attendees. Here, you'll have everything you need - including our full support to take your skills to the next level and define your future.

Discover why we're a leading international provider of professional event technology services and help us turn ordinary meetings int extraordinary experiences.

We will be hosting on-site interviews at our Orlando branch office on Thursday, August 22nd. This is an opportunity to meet with several hiring managers and key decision makers in the Central Florida Super Region To be considered, please click the apply button below and submit your application today If qualified and selected, a recruiter will contact you to schedule an interview and provide details to our Open House.

Position Overview

Please note, this is a Seasonal Full Time Technician Audio Visual position with an end date of May, 2025. There is opportunity to stay on with Encore at end of season based on performance and business levels. Please apply today for consideration.

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

Equipment Operation


• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Customer Service


• Strives to exceed the expectations and needs of internal and external customers.


• Maintains a positive relationship with all clients through effective communication.


• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.


• Monitors events and checks in on customers throughout the day.


• Understands and fosters the hotel/client relationship.

Technical Ability


• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.


• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge


• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.


• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.


• Increases revenue by utilizing floor up-selling techniques.


• Works with clients to finalize invoices.


• Completes order entries in Navigator, as needed.

Job Qualifications


• High School Diploma required. Associate's degree is preferred.


• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning).


• 1 year of customer service or hospitality experience is preferred.


• 1 year of audio visual experience or equivalent in educational environment is preferred.


• A valid driver's license is required for team members that may operate Company vehicles.


• Additional DOT requirement may need to be met if applicable.


• Must be able to lift 50 lbs.

Competencies

Deliver World Class Service


• Hospitality


• Ownership

Do The Right Thing


• Instills Trust


• Safety Conscious

Drive Results


• Action Oriented

See The Big Picture


• Tech Savvy

Value People


• Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ).

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

OR

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally:


• Peripheral Vision


• Carrying lbs.


• Pushing/Pulling Over 100 lbs.

Frequently:


• Color Vision


• Depth Perception


• Lifting 16-50 lbs.


• Carrying 16-50 lbs.


• Pushing/Pulling 16-50 lbs. & lbs.

Continuously:


• Close Vision


• Distance Vision


• Hearing


• Lifting 0-15 lbs.


• Carrying 0-15 lbs.


• Pushing/Pulling 0-15 lbs.

In terms of time allocation per day:


• 0-1 hours/day: Climbing


• 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)


• 4-5 hours/day: Standing, Walking, Grasping

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.