On-Site Service Specialist
2 weeks ago
We are seeking a skilled Field Service Technician to manage the service and maintenance requirements of our clients. In this role, you will travel to various customer locations to install new systems, respond to service inquiries, troubleshoot technical issues, and provide necessary training on equipment usage.
The ideal candidate will possess strong troubleshooting abilities, extensive field experience, and flexibility to adapt to a dynamic work schedule. A successful technician efficiently handles all service requests, delivering top-notch service and repairs for projects of any scale. The ability to adjust to diverse work environments and resolve issues promptly is essential.
Key Responsibilities- Install and configure network cabling, hardware, digital signage, point of sale systems, and other related technologies.
- Assist in the structural setup for digital signage and other equipment installations.
- Plan and execute cabling installations, ensuring proper termination to devices.
- Develop custom solutions to address unexpected challenges.
- Act as the primary technical leader on-site from initial setup through to post-installation support.
- Collaborate with Project Managers to identify and implement effective solutions.
- Communicate effectively with customers, utilizing strong oral and written skills.
- Exhibit strong analytical and troubleshooting capabilities.
Essential Requirements:
- Valid driver's license with a clean driving record.
- Willingness to undergo a background check and drug screening.
- Minimum of 3 years of experience in Audio Video Systems or related fields.
- Excellent communication skills, both written and verbal.
- Professional appearance and demeanor.
- Exceptional customer service skills with both internal and external clients.
- Ability to manage stress effectively and solve problems creatively.
- Experience in reading and interpreting technical documents and schematics.
- Ability to operate lifts and scaffolding safely.
- Associate degree in an IT-related field or equivalent experience.
- Must provide personal hand tools as specified.
- Flexible schedule required, including potential night and weekend work.
- Ability to work in various environments, including noisy and dusty job sites.
- Comfortable working in confined spaces and varying temperatures.
Candidates must be capable of performing physical tasks, including lifting heavy objects and standing for extended periods. Frequent travel to job sites is expected.
Desirable Qualifications:
- Bachelor's degree in an IT-related discipline.
- Experience with various manufacturers' products and protocols.
- Knowledge of IP networking and operating systems.
- Certification as a Technology Specialist or equivalent experience.
- Salary starting from $55,000, based on experience.
- Comprehensive medical, dental, and vision insurance.
- 401k retirement plan.
- Health Savings Account (HSA).
Zutek LLC is an Equal Opportunity Employer. We encourage applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, or veteran status.
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