Desktop Support Technician- WOS

4 weeks ago

Edison, New Jersey, United States NTT DATA Services Full time

Req ID:

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician- WOS to join our team in edison, New Jersey (US-NJ), United States (US).

This role requires working onsite daily at our client's facility and requires employee to be fully vaccinated (Covid and Flu) on or before start date to the extent required by applicable law.

This position will be working mainly in Edison but from time to time must be flexible to work in other locations in the area. Rotating On-call/holiday and occasional weekend support

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

Job Responsibilities Include:

  • Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
  • Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  • Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
  • Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
  • IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
  • Ticket and workload management utilizing customer provided ticketing system.
  • Physically able to lift and move hardware.

Basic Qualifications:

  • Must have at least at least 1 year of experience desktop support experience including:
  • Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
  • Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.

Preferred Skills:

  • MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
  • Motivated technician with proven troubleshooting skills
  • Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
  • Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
  • Familiarity with workgroup and domain environments
  • Windows 10 / ChromeOS / Cloud Ready Deployments
  • Active Directory - Computer management
  • Imaging, software push using Ivanti LANDesk
  • Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
  • Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
  • Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

  • Automotive Glass Technician

    2 weeks ago

    Edison, New Jersey, United States EZ AUTO GLASS INSTALLERS INC Full time

    Join Our Team as an Automotive Glass TechnicianIf you have a passion for automobiles and a commitment to delivering exceptional customer service, this opportunity is tailored for you.Benefits and AdvantagesAttractive Salary PackageSupportive Work EnvironmentOpportunities for Professional GrowthPosition OverviewWe are seeking a talented Automotive Glass...

  • Cardiac Monitoring Technician

    2 weeks ago

    Edison, New Jersey, United States JFK Medical Center Full time

    Join Our Team as a Cardiac Monitoring TechnicianAt JFK Medical Center, we believe that our team members are essential to our success. We are dedicated to helping our patients lead healthier lives while fostering an environment where our employees can thrive.Our culture is built on connection and collaboration, ensuring that every employee feels like a valued...

  • HVAC Technician

    10 hours ago

    Edison, New Jersey, United States Chenega Corporation Full time

    Job SummaryWe are seeking a highly skilled HVAC Technician to join our team at Chenega Corporation. As an HVAC Technician, you will be responsible for performing repair and maintenance on a variety of equipment, systems, and structures.Key ResponsibilitiesPerform routine maintenance and repairs on HVAC systems, including lab equipment and other mechanical...

  • HVAC Technician

    10 hours ago

    Edison, New Jersey, United States Chenega Corporation Full time

    Job SummaryWe are seeking a highly skilled HVAC Technician to join our team at Chenega Corporation. As an HVAC Technician, you will be responsible for performing repair and maintenance on a variety of equipment, systems, and structures.Key ResponsibilitiesPerform routine maintenance and repairs on HVAC systems, including lab equipment and other mechanical...

  • Controls Technician for HVAC Systems

    6 days ago

    Edison, New Jersey, United States Johnson Controls International Full time

    Be part of the futureWe are a unified team, committed to collaborating to develop innovative solutions that drive progress.We invite you to contribute your skills to our diverse workforce – you bring your expertise, and we will provide the environment and opportunities for your growth and success.We are dedicated to making a positive impact.What we...

  • Maintenance Technician

    4 days ago

    Edison, New Jersey, United States Heritage of Clara Barton Assisted Living Community Full time

    Welcome to Heritage of Clara Barton Assisted Living Community, where we are dedicated to providing a safe and comfortable living environment for our residents. We are seeking a skilled Maintenance Technician to play a crucial role in ensuring the day-to-day operations of our community run smoothly.**Job Summary:**This is a part-time position with a schedule...

  • Residential HVAC Technician

    2 weeks ago

    Edison, New Jersey, United States Sam's Air Control Full time

    Job OverviewWe are seeking a skilled and experienced Residential HVAC Technician to join our dedicated team.About Us:As one of the rapidly expanding HVAC service providers in New Jersey, Sam's Air Control is committed to offering top-notch heating and air conditioning solutions to homeowners throughout Central Jersey and surrounding regions. Established in...

  • HVAC Technician

    6 days ago

    Edison, New Jersey, United States Chenega Corporation Full time

    Job SummaryWe are seeking a highly skilled HVAC Technician to join our team at Chenega Corporation. As a key member of our maintenance team, you will be responsible for performing repair and maintenance on a variety of equipment, systems, and structures.Key ResponsibilitiesPerform routine maintenance and repairs on HVAC systems, including lab equipment and...

  • HVAC Controls Technician

    5 hours ago

    Edison, New Jersey, United States Johnson Controls International Full time

    Job SummaryWe are seeking a highly skilled HVAC Controls Technician to join our team at Johnson Controls International. As a key member of our team, you will be responsible for installing, commissioning, and servicing building control systems, as well as providing technical support and training to customers.Key ResponsibilitiesInstall and commission building...

  • Lead Service Systems Technician

    6 days ago

    Edison, New Jersey, United States Albireo Energy Full time

    Position Overview: This role is integral to the effective functioning of the department. The individual will be expected to undertake additional job-related responsibilities and tasks throughout the organization as required. Employees in this position engage in both routine and advanced technical duties in Preventative Maintenance, troubleshooting, and...

  • Laboratory Quality Assurance Technician

    2 weeks ago

    Edison, New Jersey, United States Select Source International Full time

    Job OverviewPosition Title: Laboratory Quality Assurance TechnicianLocation: San Diego, CAContract Duration: 5 months (with potential for extension)Work Schedule: Monday to Friday, starting at 7 AMKey ResponsibilitiesSupport the Quality Control release team, which consists of approximately 40 members, by assisting with sample collection, inventory...

  • Facilities Maintenance Technician

    2 weeks ago

    Edison, New Jersey, United States Chenega Corporation Full time

    Chenega CorporationPosition OverviewThe Facilities Maintenance Technician is responsible for conducting repairs and upkeep on a diverse range of machinery, systems, and structures, including laboratory apparatus and outdoor equipment. This role reports directly to the Supervisor and may involve assisting with various trade-related tasks as needed.Key...

  • Pharmacy Technician-Irvine, CA

    1 month ago

    Edison, New Jersey, United States Optum Full time

    $3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS "A Day in the Life" video Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic...

  • Sediment Remediation Modeling Specialist

    2 weeks ago

    Edison, New Jersey, United States CDM Smith Full time

    Job Title: Sediment Remediation Modeling Specialist (Engineer, Scientist or Geologist)Business Unit: Environmental Services GroupJob Overview:CDM Smith is seeking a skilled Engineer, Scientist, or Geologist with a strong background in modeling contaminant transport through sediment caps for Sediment Remediation initiatives across the United States. The ideal...

  • Tire & Battery Technician - Automotive (Saturday and Sunday required )

    1 month ago

    Edison, New Jersey, United States Walmart Full time

    Position Summary . As a Tire & Battery Center Technician you will work to provide safe and efficient service in both the sales and service areas of the department and deliver to our members more of what they love, for less. You will work collaboratively with other associates to ensure the club meets the member's expectations. What you'll do . Be a Team...

  • SAP S/4 HANA Solutions Architect

    2 weeks ago

    Edison, New Jersey, United States TEPHRA Full time

    Job OverviewWe are seeking a skilled professional with a profound understanding of the technical architecture and design of SAP ECC and SAP S/4 HANA systems. The ideal candidate will have a proven track record in designing and implementing SAP technical solutions, including system landscape design, upgrades, consolidation, and system conversion to SAP S/4...

  • Print Infrastructure Manager

    3 days ago

    Edison, New Jersey, United States Capleo Global LLC Full time

    Job DescriptionJob Title: Server Analyst/Systems AnalystJob Type: ContractLocation: Remote with Occasional Office VisitsJob Summary:We are seeking a highly skilled Server Analyst/Systems Analyst to join our team at Capleo Global LLC. The successful candidate will be responsible for proactively monitoring, troubleshooting, and resolving print server and...

  • Enterprise Print Solutions Expert

    3 days ago

    Edison, New Jersey, United States Capleo Global LLC Full time

    Job DescriptionJob Title: Server Systems AnalystJob Type: Full-timeCompany: Capleo Global LLCLocation: RemoteJob Category: IT & TechnologyJob Description:We are seeking a highly skilled Server Systems Analyst to join our team. As a Server Systems Analyst, you will be responsible for the design, implementation, and maintenance of our enterprise print server...

  • Service Operations Coordinator

    2 weeks ago

    Edison, New Jersey, United States United Rentals Full time

    Position OverviewAs a Service Writer at United Rentals, you will play a crucial role in managing the administrative aspects of service and maintenance operations.Key ResponsibilitiesWork Order Management: Ensure timely completion of work orders to maintain operational efficiency.Technician Time Tracking: Accurately monitor and record technician hours to...

  • Cardiac Monitoring Specialist

    2 weeks ago

    Edison, New Jersey, United States Hackensack Meridian Health Full time

    Position Overview:At Hackensack Meridian Health, our team members are essential to our mission of enhancing patient care and fostering a supportive workplace. We pride ourselves on a culture that emphasizes teamwork and collaboration, where competitive benefits are just the beginning. Our commitment extends beyond our patients to one another, as we strive to...