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Print Infrastructure Manager

2 months ago

Edison, New Jersey, United States Capleo Global LLC Full time
Job Description

Job Title: Server Analyst/Systems Analyst

Job Type: Contract

Location: Remote with Occasional Office Visits

Job Summary:

We are seeking a highly skilled Server Analyst/Systems Analyst to join our team at Capleo Global LLC. The successful candidate will be responsible for proactively monitoring, troubleshooting, and resolving print server and network printing performance and reliability issues.

Key Responsibilities:

  • Proactively monitor and troubleshoot print server and network printing performance and reliability issues
  • Participate in the print environment action request, problem, and incident management workflow
  • Code, test, and document print-related script modifications
  • Perform new hardware and software certifications
  • Plan for software and hardware upgrades
  • Plan for capacity and disaster recovery
  • Develop and maintain server and client documentation
  • Maintain consistently courteous interactive customer service response

Requirements:

  • University graduation in computer science, IT, or a related discipline and 2-yr related experience OR 2-yr diploma in computer science, IT, or a related discipline and 4-yr related experience OR 1-yr certificate in computer science, IT, or a related discipline and 5-yr related experience OR 10-yr related experience
  • Experience deploying, maintaining, and supporting an enterprise Windows Print server environment, greater than 4 concurrent print servers and 500 printers: 2 years
  • Experience deploying, maintaining, and supporting Windows Print server environment and various enterprise printer hardware, software, and security options: 4 years
  • Experience with printer deployment automation, command line utilities, and scripting technologies
  • Experience with supporting mainframe printing in a Windows Environment: 3 years
  • Experience with various enterprise printer hardware, software, and security options such as multi-function device scanning, authentication, and secure access features: 3 years
  • Experience with Windows 2019 print server technologies: 2 years
  • Experience with Windows server and print environment performance monitoring and troubleshooting: 3 years
  • Ability to learn quickly, problem solve, troubleshoot, work independently, and as part of a team
  • Ability to manage stress and conflict
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group
  • The ability to establish and maintain effective working relationships with team members, management, and vendors
  • Ability to work evenings and/or weekends and/or during block time/change windows outside of normal Government of Alberta business hours (8:15 a.m. to 4:30 p.m. Alberta time, Monday to Friday)
  • Experience in the Government of Alberta Domain environment or an environment of equivalent size and complexity: 3 years
  • Experience supporting Windows 2019 as a system administrator: 2 years
  • Experience with action request, problem, and incident management workflow: 2 years
  • Experience with desktop printing features, preferences, functionality, and troubleshooting: 2 years
  • Experience with enterprise printer migration projects
  • Experience with managing and configuring DHCP and WINS: 2 years
  • Experience with managing and configuring Windows Active directory printer objects: 2 years
  • Experience with Remote Access software (Terminal Services, VPN, and Citrix): 2 years
  • Experience with scripting tools, such as Powershell: 2 years
  • Experience working in or for the public sector: 3 years