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Patient Accounts Receivable Specialist

3 months ago

Saint Paul, Minnesota, United States Hillrom Full time

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

Your Role at Baxter:

Work with patients to resolve balances or determine appropriate alternate resolution (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion.

What You'll be Doing:

  • Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution
  • Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
  • Generate financial assistance applications, manage the review process, track results and follow-up with patients
  • Provide timely and professional communication with patients, families, co-workers, etc.
  • Process PFA documents, bankruptcy notifications and return mail
  • Create adjustments on assigned balances following the established policies and procedures
  • Arrange for device shipment or pick-up with Customer Service
  • Work accounts flagged for Collection Agency and provide documentation as requested
  • Arrange for Self-Pay of device, supply and accessory purchases
  • Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)
  • Other duties and projects as assigned.

What You'll Bring:

  • High school diploma or equivalent required
  • 3+ years of experience in a medical related business environment required, Associate's Degree or higher may substitute for 2 years of experience
  • Experience working with high-dollar DME preferred
  • Experience with medical benefits and explanations of benefits (EOBs) preferred
  • Excellent customer service and communications skills
  • Strong attention to detail
  • Ability to function in an independent work environment and organize/prioritize workload
  • Innovative thinking/problems solving skills
  • Ability to develop and maintain positive working relationships
  • Proficiency with Microsoft Office required
  • Billing database software experience preferred

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600 to $57,200 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Hillrom is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Please click To view the EEO is the Law poster.