Business Manager

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Business Manager - SPM Services Consulting

The Business Manager – Sales Performance Management (SPM) will be responsible for the administrative, managerial, internal, and external customer relationships associated with Client Services within the assigned Region/Business Unit.

Key Responsibilities:

• Effectively operate as Business Manager reporting to the Head of SAP SPM Services Delivery.
• Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams with a focus on new business development and customer retention.
• Advance professional services capabilities through process improvements, tools, partnerships, and automation.
• Support scoping workshops and own and deliver solution effort estimates.
• Own Resource Management and resource forecasting for local projects.
• Work with Resource Managers and extended team to allocate appropriate resources.
• Provide monthly reporting on utilization and resource forecasting to Leadership.
• Leadership of a team of SPM Consultants to develop, embrace and execute on business, including Productive Utilization.
• Align with organizational goals and empower accountability, assign targets and set priorities, encourage people to take ownership, be there when necessary to decide, to backup or to help refocus.
• Manage Remote based team members and effectively work across multiple time zones.
• Develop a team of proactive, problem-solving individuals to deliver outstanding client engagement and satisfaction.
• Coach people on their individual development and career opportunities and act as a mentor: support team members in development planning and fulfilment, act as coach and guide.
• Proactively provide continuous performance management to team members.
• Be available and responsive to team members.
• Work with individual team members to create and support Development Plans.
• Develop culture of continuous improvement for process repeatability, operations scaling, capacity management and customer satisfaction. Develop culture of Learning new skills and expand horizons for team members. Align and communicate a clear vision of the future of SPM: discuss, explain and actively promote the vision within own team, to peers and customers.
• Motivate through inspiration and mobilize teams: create a comfortable working environment, establish an atmosphere for discussions, seek for feedback and call for people's opinions Complete ad-hoc configuration and advisory requests for customers as required.
• Run advisory workshops as required.
• Maintain knowledge of SAP SPM product suite.
• Ensure that all projects meet customer requirements and deliver high customer (internal and external) satisfaction & reference-ability.
• Supports customer relationships, builds executive relationships, and supports internal relationships.
• Develop and support business development.
• Ensure compliance with corporate guidelines.

Basic Requirements:

• Minimum 5 years SAP Consulting experience required
• SaaS industry experience is a MUST
• Financial acumen; completely comfortable with the numbers
• Experience building teams and successfully managing large teams
• Ability to effectively manage and support teams through customer escalations
• Track record of developing and implementing operating metrics, policies, and procedures
• SPM Implementation knowledge and experience strongly preferred
• Excellent working knowledge of SAP SPM product suite
• Proven ability to build trusted relationships at the customer executive level
• Excellent communication and facilitation skills
• Bachelor's degree is preferred

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 150, ,900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: | Work Area:Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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