Registrar Technical Support Specialist

1 month ago

Des Plaines, Illinois, United States Oakton Community College Full time
Basic Function and Responsibility:

Under general supervision, assist in the maintenance of student information systems that support the Student Affairs Division and other departments. Use the student information system to ensure student record compliance in areas including student demographic data, tuition rates, grades, course pre-requisites, and standards of academic progress; and support timely student communication. Assist in the development of new processes, upgrade testing, documentation, and training materials.

Characteristic Duties and Responsibilities:
  • Investigate and process corrections for duplicate student records in cooperation with the Information Technology Department.
  • Produce and process student correspondence such as changes in Standards of Academic Progress (SOAP) standing, class drops for unfulfilled pre-requisites, non-payment of semester tuition and fees, diplomas, and graduation
  • Review and process student course drops for unfulfilled pre-requisites and SOAP suspension and dismissal students.
  • Serve as a backup for, and assist in, the production of academic transcripts, posting of non-attendance indicators, midterm grades and final grades.
  • Serve as a backup for, and assist with, the final semester grade processing including the creation, maintenance and application of SOAP. Lead the posting of semester academic honors to the student record.
  • Initiate and maintain, as directed, student information system data processing requests including research and testing of new or modified system services.
  • Assist in the creation and conduct in-service training programs on the student information system to college personnel having access to the student records system.
  • Assist in the creation and maintain documentation of software programs including effects of data changes.
  • As directed, represent and communicate between end users and the IT department. Assist with identifying the information needs of users; and testing and troubleshooting of software implementations, upgrades, and patches. Assist with the creation of reports to meet end users needs.
  • Comply with the Family Educational Right and Privacy Act (FERPA) and College technology policies and processes.
  • Participate in Enrollment Center cross training activities to develop knowledge in other functional student affairs areas in order to provide integrated and comprehensive information to students, staff, and community. Provide excellent customer service.
  • As directed, provide Registrar Services in the Enrollment Center.
  • Perform other job related duties as assigned.
Job Requirements:

Qualifications and Working Conditions:
  • Associate's degree or an equivalent combination of education and experience from which comparable skills and abilities can be obtained is required.
  • Two years of work experience required. Preferred prior experience includes familiarity with college enrollment, student records, or student information systems.
  • The ability to write queries, and merge data from two or more databases. Preferred experience includes database management.
  • Excellent verbal and written communication skills.
  • An advanced working knowledge of Microsoft Office Suite preferred with the ability to learn.
  • Experience with the development training materials is preferred.
  • Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and is generally sedentary in nature. Little or no exposure to adverse working conditions.
Additional Information:

Hours: Monday - Friday 8:00 am - 1:00 pm with limited flexibility if needed.

Based on the needs of the college and with Administrator approval, some positions at the college may have hybrid schedule options available after 30 working days.

Oakton is accessible by public transportation

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