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Senior Manager Technical Support

2 months ago


Des Plaines, Illinois, United States Abbott Full time
About the Role

Abbott, a leading global healthcare company, is seeking a Senior Manager Technical Support to join its Molecular Diagnostics team. As a key member of the team, you will be responsible for managing a staff of scientists and engineers who support the expansion of Alinity m, a molecular diagnostics platform.

Key Responsibilities
  • Manage a team of scientists and engineers to support Alinity m expansion and improve manufacturing capacity
  • Lead projects to improve manufacturing capacity and automation throughput with filling, sealing, and pouching equipment
  • Support On-Market Design Changes, Supplier Notifications, Manufacturing and Supply Chain Disruptions, CAPA Investigations, and Regulatory Support
  • Collaborate with R&D functions and liaison with Manufacturing, Design QA, MQA, and QC
  • Facilitate the integration of scientific, regulatory, marketing, compliance, and customer support and operational activities for Molecular Dx on-market product families and/or key processes
Requirements
  • Bachelor's degree with 10+ years of experience in a related technical discipline
  • Proficiency in resource planning, budgetary management, and personnel administration
  • Experience in identification and implementation of business strategies for issues related to manufacturing, suppliers, commercial operations
  • Technical knowledge to acquire, analyze, and interpret data
  • Computer and data management skills
  • Managed/lead multiple expanded investigations applying six sigma tools for root cause identification
Preferred Qualifications
  • Advanced degree(s) may offset required years of experience
  • Masters or PhD in Life Sciences (Biochemistry, Molecular Biology, Chemistry)
  • At least 5 or more years managing others in a similar environment
  • At least 3 or more years supporting CAPA and Regulatory functions
  • Statistical Analysis tools experience for data analysis: SQL, R, Python, JMP. Power BI, Tableau
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines.