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Growth Solutions Lead

4 months ago

Detroit, Michigan, United States Cognizant Full time
Growth Solutions Leader- Automotive

Who We Are:

Cognizant Digital Experience (DX) is Cognizant's digital agency – serving Global 2000 clients with experience design and strategy, human-centered design, content strategy and creation, marketing strategy and operations, and digital learning. Our mission is to change minds, change behaviors, and change lives with innovative digital products and marketing solutions. As part of Cognizant's global network of technologists, strategists, business experts, operations experts, and creatives, you'll have the opportunity to work on projects and programs that are changing the landscape of technology and business.

It takes a lot to succeed in today's fast-paced market, and Cognizant Digital Experience has become a leader in the industry. We love big ideas and even bigger ambitions. We stand out because we put human experiences at the core.

We help clients engage customers by envisioning and building innovative products and services. But we don't stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you're comfortable with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you.

Who you are:

-Your professional journey has brought you to this moment.

-You are passionate about human-centered experience design with a love for creating exceptional digital products & programs that improve people's lives. You bridge the customer experience to the business. For you, the user always comes first, and through research and co-creative workshops you can quickly identify unmet needs and areas of opportunity for the client.

-You're a strategic, creative, and collaborative leader with a passion for the automotive and/or utilities industry. You are a trend seeker, with a deep understanding of how the market is evolving – including behavioral drivers and technological signals of change.

-You are a strong storyteller with a keen ability to knit together a compelling narrative that captures clients' attention. You're comfortable navigating pro-active pitches and responsive RFPs. You're able to foster new client relationships and grow the DX practice.

What your day-to-day will look like:

-Develop and grow client relationships within our Auto Portfolio

-Act as a go-to human-centered design expert in the Automotive domain and special focus on Dealer and Owner Experience

-Act as the Automotive SME, relied on for strategic POVs

-Support RFP and pitch creation across DX opportunities within the Automotive vertical

-Contribute to pre-sales, scoping, client reviews and negotiations

-Understand and incorporate complex business, strategic, and technical requirements into engagement opportunities

-Design and facilitate successful presentations and workshops for senior executive level clients

-Conduct trend-scans to identify market drivers

-Actively manage a broad network of stakeholders across the client organization, and within Cognizant, Cognizant Digital Experience and network agencies, including Idea Couture

What you'll need:

-Undergraduate or graduate degree in service design, strategic design, innovation strategy, business administration, or a related field

-5+ years experience in agency/consulting or client side with a focus on Automotive or Utilities

-Digital agency experience or MBA is considered a strong asset

-Proven ability to critique, analyze, and elevate digital strategies and ideas

-Strong client leadership and facilitation skills with the ability to command and guide a room

-Design thinking and diverse strategic/experience design skill set, with a focus on digital products, platforms, and programs

-Proficient in personas, design principles, user journeys, service blueprints, and rapid prototyping methods

-Conversant in the principles and practices of human-centered design

-Experience in ideation activities including opportunity identification and analysis, segmentation, and product and business model definition

Note: Currently travel is not a requirement; would expect up to 25% as business requirements change

What's in it for you?

-Multidisciplinary learning across backgrounds, approaches, methods, and industry expertise

-Be a part of and play a critical role in shaping a niche and nimble culture within a global firm

-Access to global scale, from the types of projects you work on to resources you collaborate with and lean on

-Experience with a broad range of challenges in experience design

-A competitive salary and benefits package

-A workplace that prioritizes wellness and working flexibly to ensure you get the balance you need to meet the demands of your personal and professional life

Salary and Other Compensation:

The annual salary for this position is between $137,000 and $182,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.