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Customer Service Specialist
4 months ago
Exciting Opportunity in Austin, TX Staffmark is on the lookout for a dedicated Customer Service Specialist to join our team.
Pay: $21 per hour
Shift: Monday-Friday, 8:00 am - 5:00 pm
As a Customer Service Specialist, you'll be at the forefront of delivering exceptional service to our OEM accounts. Your responsibilities will revolve around managing phone and email correspondence, resolving customer inquiries, accurately processing orders, and ensuring clear communication of pricing and divisional policies.
Responsibilities:
- Prompt and accurate handling of all orders received.
- Efficient communication with customers, field sales, and internal teams via phone, email, and fax.
- Coordination with various departments to address customer needs promptly.
- Building and maintaining strong relationships with OEM customers.
- Reviewing backorders and fulfilling customer demands as required.
- Providing timely responses to customer inquiries, including quoting and order entry.
- Adhering to specified divisional sales policies for order processing, pricing, and shipping.
- Expediting products from multiple divisions to meet customer demands.
- Actively contributing to facility WIN Goals and Cost Reduction programs.
- Performing additional duties as assigned.
- Preferred: 2-4 year degree.
- Minimum 2 years of customer service experience.
- Strong verbal and written communication skills.
- Exceptional problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Preferred: Product knowledge and technical aptitude.
Ready to advance your career? Click "Apply Now" to seize this amazing opportunity, and our dedicated recruiter will reach out to discuss further details with you.
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About StaffmarkStaffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
