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Healthcare Customer Service Specialist

2 months ago

Austin, Texas, United States Texas Oncology Full time

Job Title: Healthcare Customer Service Specialist

Company: Texas Oncology

Overview:

  • Texas Oncology is in search of a Healthcare Customer Service Specialist to enhance the operations of our Medical Oncology Department. This position plays a vital role in ensuring smooth communication and service delivery to our patients.

About the Company:

  • As a leading entity within The US Oncology Network, Texas Oncology is dedicated to providing exceptional, evidence-based treatment to patients within their communities. With a vast network of over 530 healthcare providers across more than 280 locations in Texas, we are the largest community oncology provider nationwide. Our mission focuses on making advanced cancer care accessible, allowing patients to receive treatment close to home, supported by their families.

Key Responsibilities:

  • Facilitates communication between clinic staff and patients as needed
  • Ensures accurate and timely message delivery
  • Manages patient check-out processes post-examination
  • Coordinates follow-up appointments in accordance with established protocols
  • Provides patients with comprehensive appointment information and guidelines
  • Records and manages cancellations and no-show appointments
  • Assists in organizing external testing and referrals
  • Follows up on results from external tests
  • Maintains confidentiality and adheres to HIPAA regulations
  • Performs various administrative duties as required

Qualifications:

  • Entry Level:
    • High School Diploma or equivalent
    • 0-3 years of experience in a medical office environment
  • Intermediate Level: (in addition to Entry Level requirements)
    • 3 to 5 years of experience in a medical office setting
  • Senior Level: (in addition to Entry and Intermediate Level requirements)
    • A minimum of five years of experience in a medical office environment

Physical Requirements:

  • Position involves sitting and using hands for various tasks
  • Occasional standing, walking, and lifting of items up to 30 pounds
  • Normal visual and auditory capabilities are necessary

Work Environment:

  • Regular interaction with patients and healthcare staff