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Customer Service Representative

2 months ago

Austin, Texas, United States AdaptHealth LLC Full time
About AdaptHealth LLC

AdaptHealth LLC is a leading provider of home medical equipment and services. We are committed to delivering high-quality patient care and exceptional customer service.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our patients and customers, while also ensuring the accuracy and efficiency of our service delivery.

Key Responsibilities
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Order Processing: Process and verify customer orders, ensuring accuracy and completeness.
  • Documentation: Maintain accurate and up-to-date documentation of customer interactions and orders.
  • Communication: Communicate effectively with customers, patients, and internal stakeholders to ensure seamless service delivery.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management.
  • Skills: Excellent customer service skills, analytical and problem-solving skills, decision-making, communication, and prioritization skills.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for career growth and professional development.
  • Collaborative Team Environment: We have a collaborative and supportive team environment.