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Customer Service Representative

2 months ago

Austin, Texas, United States YETI Holdings, Inc. Full time
Customer Service Specialist

At YETI Holdings, Inc., we're passionate about creating exceptional outdoor experiences. As a Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers receive the high-quality gear they need to make the most of their adventures.

Key Responsibilities:

  • Provide top-notch customer support via phone, email, or chat, resolving complex issues and exceeding customer expectations.
  • Collaborate with cross-functional teams to identify areas for improvement and implement solutions to enhance customer satisfaction.
  • Stay up-to-date on product knowledge, features, and attributes to educate customers and provide tailored solutions.
  • Manage and resolve customer inquiries, including inventory availability, product registration, and warranty returns.
  • Continuously improve customer-facing resources, such as the website, printed materials, and boilerplate responses.

Requirements:

  • Associate's or bachelor's degree in a related field or equivalent experience.
  • At least 4 years of customer service experience, preferably in a call-center environment.
  • Proven track record of delivering exceptional customer experiences and meeting or exceeding performance metrics.
  • Basic computer skills, including proficiency in Excel, Word, and web browsers.
  • Basic understanding of accounting principles.

What We Offer:

YETI Holdings, Inc. is an equal opportunity employer committed to diversity and inclusion. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.