User Support Analyst

1 month ago

Detroit, Michigan, United States Stout Risius Ross LLC Full time

At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence . Both our client service and culture are second to none, stemming from our firmwide embrace of our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team.

The User Support Analyst will assist in the internal Information Technology Help Desk. He or she will be responsible for servicing of a range of user-centric equipment from desktop imaging to workstations to peripherals. This position will also require working with the CIO, IT Manager and IT Engineers to assist in developing an effective and workable framework for managing and improving the user experience.

Major Duties and Responsibilities:
Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner
Addresses complicated support issues
Contributes to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices
Identifies, researches, and resolves high-level technical problems
Works with staff to customize solutions and/or contacts vendors if n eeded
Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks

Qualifications
Familiar with a variety of IT concepts, practices, and procedures
Ability to handle long term projects from beginning to end
Ability to follow-through on multiple projects simultaneously
Ability to communicate effectively with management and staff
Detail oriented
Team oriented individual
Possesses good communication skills in order to assist the user support team
Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices
Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools
Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking
Must be qualified to work in the U.S. without employer sponsorship

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
Required regularly to stoop, kneel, crouch, or crawl
Required regularly to sit and walk
Required occasionally to lift and/or move up 50 pounds
Required to have specific vision abilities such as close vision and the ability to adjust focus

Education and/or Training:
Currently pursuing or has a 4-year degree in Computer Science, Information Technology, or another relevant field
Looking for someone with at least 2 years of experience in user support, help desk or IT related experience
Experience working in a professional services environment preferred

#LI-CM2

For individuals assigned to work in California, Colorado, New York City, or Washington, Stout is required by law to include a reasonable estimate of the compensation range for this role. The range for this role considers several factors including but not limited to prior work and industry experience, education level, and unique skills. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the fact


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