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Import/Export Specialist I

3 months ago

Oakland, California, United States CMA CGM Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?

$ $27.85

YOUR ROLE
Are you known for your attention to detail and excellent customer service? Are you passionate about identifying and processing efficient shipment logistics? If so, we have an opportunity that would allow you to provide a vital service for processing Inbound or Outbound shipments, with an emphasis on preparing, tracking and maintaining important documentation.

WHAT ARE YOU GOING TO DO?

  • Serve as single point of coordination between customers (internal and external), U.S. Customs and Border protection and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives.
  • Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.
  • Receive, review and process documentation for an assigned base of accounts, and process documents through the system. Interface with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions.
  • Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy.
  • Process other duties required for compliant release and timely delivery and receipt of shipments after release including but not limited to OGA release, cargo delivery set-up, and client invoicing.
  • Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.
  • Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed.
  • Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within time standard specified.

WHAT ARE WE LOOKING FOR?

  • Education and Experience: High School Diploma or GED, Associates Degree preferred; Minimum one to three years related experience.
  • Credentials: Professional certification may be required in some areas.
  • Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications; Accurate typing skills and/or data entry skills; Ability to add, subtract, multiply and divide using units of U.S. currency, weights and volume and distance measurements.
  • Characteristics: Responds promptly and professionally to customer needs; Idenitfies and resolves problems in a timely manner; Follows policies and procedures and ability to understand laws, rules and regulations in areas of assignment; Ability to gather and analyze documents skillfully.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

YOUR ROLE
Are you known for your attention to detail and excellent customer service? Are you passionate about overseeing and developing efficient shipment logistics for a wide range of varying accounts? If so, we have an opportunity that would allow you to provide a vital service for managing the coordination of Inbound or Outbound shipments, ensuring compliance with various government regulations.

WHAT ARE YOU GOING TO DO?

  • Oversee accounts - receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including the classification and valuation of goods. Process documents through the established system, obtaining release and other governmental agency releases as appropriate.
  • Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and any other related information.
  • Assists with overseeing the entry processing performance and existing customer service commitments to reflect established company databases and pre-load templates to reflect these procedures.
  • Obtain certification for completing customer classification, as well as, other compliance specific classification as defined by company product standards.
  • Assist and review work stream development of new and existing accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their process on a regular basis, and maintaining client profiles and databases.
  • Review and monitor all rejections, requests for information and other correspondence. Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues.
  • Monitor shipments as they approach non-compliance based on customer control, event control, and transactional data count or control.
  • Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self-study, approved related courses and seminars, and regular review of trade publications.

    WHAT ARE WE LOOKING FOR?

  • Education and Experience: High School Diploma or GED, Bachelor's Degree in Transportation, Logistics or Supply Chain Management preferred; Greater than six years related experience.
  • Credentials: Professional certification may be required in some areas.
  • Skills: Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications; Ability to add, subtract, multiply and divide using units of U.S. currency, weights and volume and distance measurements.
  • Characteristics: Responds promptly and professionally to customer needs; Ability to apply and assist with communicating laws, rules, and regulations in areas of assignment; Ability to write reports, business correspondence, and procedure manuals and gather and analyze documents skillfully. Capable of monitoring overall processes, information and operations.

    WHAT DO WE HAVE TO OFFER?
    With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

    We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

    It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

    ABOUT TOMORROW
    We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.

Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.

Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.

401(k) with company match.

Flexible Paid Time Off programs including company paid holidays.

Tuition reimbursement program.