Training Manager
1 month ago
Job Category Human Resources
Location JW Marriott San Antonio Hill Country Resort & Spa, 23808 Resort Parkway, San Antonio, Texas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision.
Acts as subject matter expert on brand and leadership development tools and resources, educating all leaders on their resources and assisting in their development as requested/appropriate.
Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and works directly with HR and Operations Leaders to drive compliance for all required training.
Conducts needs assessments, partners with continent learning team to identify appropriate programming and facilitates the delivery of both custom and corporate training programs.
Participates fully in the Field Trainer Network and partners with the continent Learning organization to verify updated programs and processes are pulled through for the hotel.
Measures the effectiveness of training to ensure a return on investment.CANDIDATE PROFILE
Education and Experience
- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.
CORE WORK ACTIVITIES
Administering Employee Training Programs
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Participates fully in the Field Trainer Network hosted by the continent Learning team.
- Supports or oversees Learning Coordinator responsibilities to support the hotel's learners
- Understands role and functionality of the digital learning platform, including impersonation, assignments and reporting capabilities.
- Stays current on learning technology enhancements and new learning program launches.
- Coordinates required training programs, including identification of participants and periodic follow-up for completing, when appropriate.
- Delivers training to promote transfer of knowledge according to program learning objectives.
- Thoroughly prepares for each learning event (in-person or virtual) and demonstrates a mastery of content knowledge.
- Creates an environment that enables maximum learning by employing adult leaning principles.
- Demonstrates knowledge of the uniqueness of each audience, including delivery adjustment to the various learning styles represented, as well as for any special needs that could affect the learning.
- Verifies participants receive the appropriate property and company orientation, understand program materials, and build relationships with property leadership team.
Evaluating Training Programs Effectiveness
- Monitors enrollment and attendance at training classes. Logs attendance within associate record.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
- Aligns current training and development programs to effectively impact key business indicators.
- Verifies that management and non-management training programs are conducted in accordance with standard operating procedures.
Managing Associate Training Program
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Leverages continent learning team for learning programs and resources to meet hotel specific needs.
- Delivers specific training to improve service performance.
- Demonstrates mastery of brand acumen for the brand supported by understanding brand pillars, modeling the behavior, and holding others accountable.
Managing Training Budgets
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Training Program Developer and Manager
18 hours ago
San Antonio, Texas, United States Air Education and Training Command Full timeAbout the PositionThe Air Education and Training Command is seeking a highly skilled Instructional Systems Specialist - Training Manager to join our team. As a key member of our training support flight, you will be responsible for developing and implementing instructional programs to meet the needs of our diverse target population.Key ResponsibilitiesOversee...
-
Instructional Systems Specialist
18 hours ago
San Antonio, Texas, United States Air Education and Training Command Full timeAbout the PositionThe Air Education and Training Command is seeking a highly skilled Instructional Systems Specialist - Training Manager to join our team. As a key member of our training support flight, you will be responsible for developing and implementing instructional programs to meet the needs of our diverse target population.Key ResponsibilitiesOversee...
-
Operations Manager in Training
3 days ago
San Antonio, Texas, United States Labatt Food Service Full time**Leadership Development Opportunity at Labatt Food Service**We are seeking a highly motivated and analytical individual to join our Warehouse Leadership Development Program as an Operations Manager in Training. This comprehensive training program is designed to equip future leaders with the skills and knowledge necessary to manage our rapidly growing...
-
Employee Training Manager
1 week ago
San Antonio, Texas, United States Chick-fil-A Full timeThe **Learning and Development Coordinator** will play a pivotal role in enhancing our business and empowering our team members through effective training initiatives. This position is dedicated to instilling our core values and principles in every individual who interacts with Chick-fil-A. The coordinator will also manage essential administrative tasks to...
-
Training Manager for Restaurant Operations
1 week ago
San Antonio, Texas, United States Domino's Pizza LLC Full timeCompany OverviewPosition OverviewTraining Manager for Restaurant OperationsPOSITION SUMMARYAre you eager to contribute to one of the most rapidly expanding quick-service dining establishments in the sector? Domino's Pizza LLC is currently seeking individuals to join our leadership teams as Training Managers. We provide a comprehensive training program while...
-
Academy Training Instructor
24 hours ago
San Antonio, Texas, United States The Texas Division of Emergency Management (TDEM) Full timeJob SummaryThe Texas Division of Emergency Management (TDEM) is seeking a highly skilled Academy Training Instructor to join our team. As a key member of our emergency management team, you will be responsible for designing, developing, and delivering training courses to emergency management professionals and cadets.Key ResponsibilitiesDevelop and deliver...
-
ESL/EF Specialist
18 hours ago
San Antonio, Texas, United States Air Education and Training Command Full timeJob SummaryThe Air Education and Training Command is seeking an ESL/EF Specialist to join our team in program management and instructional operations. As a key member of our team, you will be responsible for executing routine and non-routine Instruction Branch program management operations, ensuring effective instructor workforce management and student...
-
Senior Manager of Safety, Security, and Training
24 hours ago
San Antonio, Texas, United States VIA Metro Transit Full timeJob SummaryWe are seeking a highly experienced and skilled professional to join our team as a Senior Director of Safety and Security. This is a critical role that requires a strong background in safety, security, and emergency management, as well as excellent leadership and management skills.Key ResponsibilitiesDevelop and implement comprehensive safety and...
-
San Antonio, Texas, United States Standard Aero Full timeJoin StandardAero as a Senior Manager of Technical Training Programs. In this pivotal role, you will spearhead the long-term strategy for Workforce and Training Development. Your expertise will be essential in overseeing technical training and certification across various departments including Operations, Quality, Engineering, and Supply Chain.Key...
-
Customer Training Manager
4 weeks ago
San Antonio, Texas, United States EGYM GmbH Full timeEGYM ist ein weltweiter Technologieführer von intelligenten Trainingslösungen für die Fitness- und Gesundheitsbranche. Das umfassende Angebot an vernetzten Fitnessgeräten und digitalen Produkten lässt sich in die Hard- und Software von Drittanbietern anbinden und ermöglicht so ein komplettes integriertes Training mit messbaren Ergebnissen für...
-
San Antonio, Texas, United States VIA Metro Transit Full timeGENERAL OVERVIEW:The Senior Vice President of Safety and Training Management is responsible for overseeing the comprehensive functions of Safety, Security, Emergency Preparedness, and Operational Training within the organization. This role serves as the primary authority on all matters pertaining to these critical areas, ensuring the effective management of...
-
Financial Management Specialist
4 days ago
San Antonio, Texas, United States Air Education and Training Command Full timePosition OverviewThe primary function of this role is to act as a financial advisor and budget analyst, overseeing the daily management and control of the organization's budget and funding needs.Key ResponsibilitiesServe as the main point of contact for daily financial and budgetary concerns.Engage in budget formulation activities, including the assessment...
-
Education and Training Consultant
1 week ago
San Antonio, Texas, United States Defense Health Agency Full timePosition Overview: This role is integral to the Education and Training Directorate within the Defense Medical Readiness Training Institute (DMRTI). Salary negotiations may be considered for candidates who are new to Federal service. Leave accrual negotiations are also available for eligible candidates.Key Responsibilities: - Act as a subject matter expert in...
-
Technical Training Professional
17 hours ago
San Antonio, Texas, United States Standard Aero Full timeTransform Your Career in AviationWe're committed to excellence in every aspect of our work. As a Technical Trainer, you'll play a vital role in shaping the future of our organization through training, preparation, and high standards. You'll be part of a dynamic team that delivers top-notch training programs, ensuring the reliability of aviation repair and...
-
San Antonio, Texas, United States MedTrust Full timeJob SummaryWe are seeking a highly experienced and certified athletic trainer to lead our Air Force Training Program as the Director of Athletic Training. This is a unique opportunity to make a meaningful impact on the lives of our nation's heroes.Key ResponsibilitiesOversee the Athletic Training Program for new Air Force members, ensuring the highest level...
-
Training and Evaluation Specialist
18 hours ago
San Antonio, Texas, United States Allegiance Mobile Health Full timeJob Title: Leadership Development OfficerAllegiance Mobile Health is seeking a highly skilled and experienced Leadership Development Officer to join our team. As a key member of our organization, you will be responsible for training and evaluating junior and existing employees, creating a positive and educational learning environment.Key...
-
Training Evaluation Specialist
3 days ago
San Antonio, Texas, United States Modern Government Solutions Full timePOSITION TITLE: Training Development Evaluator (TDE) LOCATION: San Antonio, TX; Lackland AFB CLEARANCE REQUIRED: Active DoD Secret Clearance EMPLOYMENT TYPE: Full-time, On-site POSITION OVERVIEW Modern Government Solutions (MGS) is in search of a Training Development Evaluator (TDE) who will serve as the primary liaison for the design, development, and...
-
Technical Training Specialist
1 week ago
San Antonio, Texas, United States Rackner Full timePosition: Technical Training Specialist Location: Remote Clearance: US Citizen (Secret Eligible) Overview:Rackner is in search of a Technical Training Specialist to enhance a Department of Defense initiative, Platform One.Platform One serves as a vital DoD enterprise service aimed at actualizing the DevSecOps vision by utilizing industry-leading practices,...
-
PEX Training Coordinator
4 days ago
San Antonio, Texas, United States SIM&S, Inc. Full timeJob OverviewSalary: $30-$34 HourlyKey Responsibilities:• Demonstrated expertise in PEX operations• Proficient in processing essential PEX documentation including forms 4419, 4420, 475, 623a, and Form 8• Responsible for ensuring all Mission Qualification Training requirements are accurately updated and maintained within PEX• Support operators by...
-
Cybersecurity Training Developer
13 hours ago
San Antonio, Texas, United States Booz Allen Hamilton Full timeAbout the OpportunityWe are seeking a highly skilled Cybersecurity Training Developer to join our team at Booz Allen Hamilton. As a key member of our instructional design team, you will be responsible for developing and delivering training programs that meet the needs of our clients in the cybersecurity domain.Key ResponsibilitiesDesign and develop...
