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Employee Training Manager

2 months ago

San Antonio, Texas, United States Chick-fil-A Full time

The **Learning and Development Coordinator** will play a pivotal role in enhancing our business and empowering our team members through effective training initiatives. This position is dedicated to instilling our core values and principles in every individual who interacts with Chick-fil-A. The coordinator will also manage essential administrative tasks to ensure responsible stewardship of our resources and personnel.

Key Responsibilities:

- **Operational and Training Balance:** 50% operations; 50% training

- **Trainer Leadership:** Organize and guide restaurant trainers to equip new team members with the essential knowledge required for their roles.

- **Menu Assessment:** Administer and update the menu test to reflect current offerings.

- **Training Program Development:** Oversee and enhance the written training curriculum for each team level.

- **Trainer Effectiveness:** Educate new trainers on effective training methodologies and ensure adherence to established programs.

- **Exit Interviews:** Conduct interviews with trainees and their trainers to assess readiness for progression or the need for extended training.

- **Feedback Integration:** Collect and analyze feedback from both trainees and trainers to continuously refine the training process.

- **Product Training Coordination:** Organize necessary training sessions for new or updated products and procedures.

- **Pathway Module Assignment:** Allocate Pathway modules to new hires and team members aspiring to become trainers or when new products are introduced.

- **Communication Facilitation:** Maintain training discussions on Group Me to foster engagement and dialogue.

- **Scheduling:** Create weekly work schedules for trainers and trainees.

- **Evaluation Support:** Schedule and assist with team member performance evaluations.

- **Additional Duties:** Perform other operational and administrative tasks as required.

Qualifications:
  • Demonstrated experience as a Training Coordinator, Trainer, Educator, or in a similar capacity.
  • Ability to manage the complete training cycle.
  • Strong communication and problem-solving abilities.
  • Excellent planning and organizational skills.
  • Bachelor's Degree is mandatory.
Additional Requirements:
  • A minimum of 2 years of experience in teaching, training, or facilitation.
  • Bachelor's Degree is mandatory.
  • Willingness to engage hands-on in restaurant operations as needed.
  • Full availability for scheduling Monday through Friday.
Company Overview:
At Chick-fil-A, we prioritize fresh and simple ingredients. Since our inception, we have committed to serving chicken that is whole breast meat, free from fillers or hormones, and hand-breaded in our kitchens. Our produce is delivered fresh multiple times a week, and salads are prepared throughout the day. We freshly squeeze whole lemons in our restaurants, combining them with pure cane sugar and water to create our signature Chick-fil-A Lemonade. This dedication to quality may not be the easiest path, but it is the only way we know.