Current jobs related to Customer Experience Concierge, Centurion Lounge - New York, New York - American Express
-
New York, New York, United States American Express Full timeAbout the RoleWe are seeking a highly skilled and experienced Event Manager to join our team at American Express. As a key member of our Global Lounge Experiences team, you will be responsible for leading the planning and execution of events at our Centurion New York location.Key ResponsibilitiesOversee the sales and operations of the event space in...
-
Vice President, Lounge Operations and Servicing
4 weeks ago
New York, New York, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Senior Vice President of Lounge Operations
1 week ago
New York, New York, United States American Express Full timeYou Drive Excellence. We Support Your Vision. With the right support, individuals and organizations can achieve remarkable progress. When you become part of American Express, you join a diverse and global community dedicated to supporting our clients, communities, and each other. Here, you will have opportunities to learn and grow as we assist you in...
-
New York, New York, United States American Express Full timeAbout the RoleWe are seeking a highly skilled and experienced Event Manager to join our team at American Express. As a key member of our Global Lounge Experiences team, you will be responsible for leading the planning and execution of events at our Centurion New York location.Key ResponsibilitiesOversee the sales and operations of the event space in...
-
Senior Analyst-Product Management
1 month ago
New York, New York, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Senior Analyst-Product Management
1 month ago
New York, New York, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
Assistant Team Leader
3 weeks ago
New York, New York, United States American Express Full timeYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career...
-
New York, New York, United States Centurion Anesthesia Full timeJoin Centurion Anesthesia and experience the ultimate work-life balance in the heart of New York Our state-of-the-art surgery centers are seeking highly skilled and motivated CRNAs to join our team on a full-time basis. (Per diem positions are also available.)At Centurion Anesthesia, we pride ourselves on fostering a positive and friendly work environment...
-
Tournant
2 months ago
New York, New York, United States Centurion® New York Full timeCenturion New York is an exclusive, elegant space that provides guests the highest level of service and hospitality within multiple-venue fine, fine-casual, and upscale bar/lounge located across from Grand Central Terminal. We are committed to creating a unique experience for each one of our guests and are looking for experienced and enthusiastic hospitality...
-
Line Cook
2 months ago
New York, New York, United States Centurion® New York Full timeCenturion is an exclusive, elegant space that provides guests the highest level of service and hospitality. We are committed to creating a unique experience for each one of our guests and are looking for experienced and enthusiastic hospitality professionals to join our team. The Dinex Group is looking for professional Line Cooks to join the brigade at our...
-
Hospitality Ambassador
2 days ago
New York, New York, United States Restaurant Associates Full timeJob SummaryThe Hospitality Ambassador plays a pivotal role in enhancing the guest experience in a luxury airport lounge. Reporting directly to the General Manager, this position focuses on welcoming guests, providing directions, and ensuring a seamless flow throughout the lounge.Key Responsibilities:Greet and Welcome Guests: Provide a warm and hospitable...
-
Hospitality Lounge Server
1 week ago
New York, New York, United States Daniel Boulud Full timePosition OverviewWe are seeking a dedicated Lounge Server to join our esteemed team at a prestigious dining establishment. This role is pivotal in delivering exceptional beverage service across various seating areas, ensuring a memorable experience for our guests.Key ResponsibilitiesProvide attentive and efficient beverage service to all lounge and bar...
-
Lounge Server Position
2 days ago
New York, New York, United States Daniel Boulud Full time**Job Summary**We are seeking a skilled Lounge Server to join our team at Restaurant DANIEL, a two Michelin star flagship restaurant in New York City. The ideal candidate will have a minimum of two years of experience in a fine dining environment and possess excellent communication and multitasking skills.**Key Responsibilities**• Provide exceptional...
-
New York, New York, United States radish Full timeJob Overviewradish is a prominent provider of fresh and frozen meals, specializing in high-quality kosher catering services for airlines and luxury lounges. Our commitment to exceptional service and culinary excellence allows us to deliver unforgettable dining experiences for clients and their passengers.The Airline and Lounge Catering Account Executive will...
-
DME Customer Service Representative
2 days ago
New Brunswick, New Jersey, United States Centurion Spine and Pain Centers Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Medical Assistant/DME Specialist to join our team at Centurion Spine and Pain Centers. As a Medical Assistant/DME Specialist, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our DME department.Key ResponsibilitiesOrder Fulfillment: Receive,...
-
New York, New York, United States Gourmet Meals Full timeJob OverviewA leading provider of premium Kosher & Halal meal solutions for airlines and travel services is in search of a motivated and skilled Catering Sales Manager.Position Summary:The Catering Sales Manager will focus on nurturing and enhancing our partnerships with airlines and airport lounges.This position demands a comprehensive knowledge of Kosher &...
-
Lounge Operations Supervisor
1 week ago
New York, New York, United States Restaurant Associates Full timePosition Title: Lounge Operations SupervisorSalary Range: $75,000 - $80,000Compensation Overview: Join Restaurant Associates, a premier provider of dining and event catering for some of the most esteemed cultural institutions and corporations in the nation.Job Overview:The Lounge Operations Supervisor, reporting directly to the General Manager, is...
-
VIP Lounge Host/Runner Position
2 days ago
New York, New York, United States Jujamcyn Theaters Full timeJob Summary:Jujamcyn Theaters is seeking a highly motivated and enthusiastic Theatre Host/Runner to join our team at the August Wilson Theater. As a Theatre Host/Runner, you will play a crucial role in creating unforgettable experiences for our guests by providing exceptional service and ensuring a smooth operation of our VIP Lounges.Key...
-
DESIGNER - Sleep and Lounge
3 months ago
New York, New York, United States Solomon Page Fashion & Beauty Full timeWe are looking for a Designer with experience in sleep and lounge for a top fashion company in New York, NY This is a temp to perm opportunity and requires 5 days onsite in NYC office. Hourly pay rate and salary is based on experience. Responsibilities:Designer executes the seasonal design development process, from concept to delivery, by creating and...
-
Concierge
5 days ago
New York, New York, United States Guardian Service Industries Full timeWe are seeking highly motivated personnel to work as a Concierge in a dynamic and fast-paced environment. Our company, Guardian Service Industries, is a leading provider of security services in the tristate region.About Us:Guardian Service Industries is a full-service security provider that has been serving the community since 1972. We offer a range of...
Customer Experience Concierge, Centurion Lounge
2 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Job Description:
The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the JFK Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.
It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:
Welcoming and providing access to our Card Members upon arrival at receptionBeing accountable and taking ownership of the customer's experience from beginning to endCreating innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customerEmploying the Customer First philosophy in meeting customers' needs and expectationsProviding concierge and lifestyle recommendationProviding travel consultation and minimal reservation assistanceAccommodating needs of our Card Members, by partnering with our food and beverage lounge partners Lounge Hours of operation are from 05:00AM – 10:00PM MON-SUN. Hours are subject to change due to business need. Qualifications:A successful candidate will possess the following qualifications:
· Minimum of 1 year recent experience servicing premium customers· Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)· Passion for servicing customers with proactive solutions· Exceptional communication skills, delighting the customer with every single interaction· The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received· Must exhibit the utmost professionalism and maintain a positive attitude in all interactions· The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment· Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do· Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment· Ability to utilize and switch from multiple technology platforms with ease· Adapt to an ever changing environment and being resilient· Ability to work flexible shifts including nights, weekends, and holidays is essential· Light to moderate lifting may be required for certain job tasksAmerican Express is an equal opportunity employer. Salary Range: $20.00 to $22.12 hourly + bonus + benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
