Senior Analyst-Product Management

1 month ago

New York, New York, United States American Express Full time

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The US Consumer Services (USCS) group is responsible for growing our consumer business worldwide, strengthening our global leadership position in the premium and travel space, and delivering exceptional, differentiated customer experiences.

Within USCS' Travel & Lifestyle (TLS) team, the Global Lounge Experiences team is a high impact group, responsible for the strategic definition and delivery of the Global Lounge Collection benefit to Amex's global premium Card Members.The Global Lounge Collection benefit encompasses the Centurion Lounge network and access to network lounges through partnerships (i.e., Delta, Priority Pass).

The Senior Analyst of Centurion Lounge Product Management/Financial Analyst will be responsible for leading the financial management program for the Global Lounge Collection and providing key insights to support the strategic evolution of the Centurion Lounge network. The position will also partner closely with Operations, Partnerships, Business Development, and Finance teams to support Centurion Lounge projects including capacity management strategy, new lounge openings, innovation investment planning and budgeting, as well as managing multi-partner activations across the Centurion Lounge network. Additionally, the role will own payment and compliance processes for Global Lounge Collection.

A strategic mindset, strong analytical capabilities, clear and effective communication, and an ability to partner with a variety of stakeholders will be critical for this position. This individual will lead a wide array of initiatives, so should be comfortable with managing multiple priorities.

Job Responsibilities:

Own the Global Lounge Collection financial management program for the Centurion Lounge network Provide Centurion Lounge partners and key executive stakeholders with updates on Global Lounge Collection KPIs including visitation, cost metrics and capacity reportingMaintain close coverage of all Centurion Lounge COCMS, in close partnership with Finance, and lead prioritization decisions of across Product & OperationsStrategic budget management for Centurion Lounge ACU to inform spending on highest impact activitiesLead Centurion Lounge innovations & activations through ownership and management of multi-partner activation strategy and cardmember pop-up experiences within Centurion Lounges.Manage prioritization process and collaboration with Operations experienceOversee Global Lounge Collection invoicing and payments processes for Centurion Lounge operators and in-lounge partners Partner with Controllership on Centurion Lounge regulatory compliance and annual audits Minimum Qualifications 1-2 years of relevant experience preferredBachelor's requiredAnalytical with ability to leverage data to inform decision-makingSolutions-oriented, strategic thinker with attention to detailStrong cross-functional partner management skillsStrong problem solving and organizational skills with the ability to effectively prioritizeDemonstrated project management and partner coordination experienceStrong written and verbal communications skills and comfort influencing at all levels in an organizationAmbitious self-starter, with a strong work ethic, intense will-to-win, desire to make an impact, and demonstrated personal excellencePassion for travel/hospitality industry a plus Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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