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Patient Accounts Rep II

2 months ago

Stockton, California, United States Dignity Health Full time

Overview

St. Josephs Medical Center is a member of Dignity Health. The word dignity perfectly defines what our organization stands for showing respect for all people by providing excellent care. St. Josephs Medical Center was founded in 1899 under the direction of the Dominican Sisters of San Rafael is a not for profit fully accredited regional hospital with 395 beds a physician staff of over 400 and more than 2400 employees. Specializing in cardiovascular care comprehensive cancer services and women and childrens services including neonatal intensive care. St. Josephs is the largest hospital as well as the largest private employer in Stockton California. Nationally recognized as a quality lead St. Josephs is consistently chosen as the most preferred hospital by local consumers.

Responsibilities

Position Summary:

REP II, PATIENT ACCOUNTS (PRE-BILLING, BILLING &/OR FOLLOW UP) Processes medical claims to appropriate payer. Knowledge of PC claims transmission preferred. Performs follow-up activity to ensure payment of claims. Answers questions and concerns presented by patients, physicians, insurance companies and other hospital staff. Performs research of accounts that may need additional charges or adjustments. Answers incoming correspondence. Performs Quality Control Procedures. Responsible for taking payments and balance of Cash drawer on a daily basis. Duties include handling credit card payments according to Payment Card Industry Data Security Standards (PCI-DSS). In addition to the normal background check, a credit check screening will be completed in compliance with Dignity Health policy. REP II, PATIENT ACCOUNTS (COLLECTION CLERK) Audits patient no- response reports and prepares accounts for assignment to the credit bureau. Processes all return mail. Performs file maintenance. Establishes payment plans, completes contracts and audits payment plan accounts to ensure they are paid. Answers incoming phone calls. Answers questions and concerns presented by patients, physicians, insurance companies and other hospital personnel. Responsible for taking payments and balance of Cash drawer on a daily basis. Duties include handling credit card payments according to Payment Card Industry Data Security Standards (PCI-DSS). In addition to the normal background check, a credit check screening will be completed in compliance with Dignity Health policy. REP II, CUSTOMER SERVICE Responsible for interfacing with the patients, insurance companies and physicians offices. Demonstrates efficient and courteous customer service that includes assisting in person or on the telephone. Responsible for identifying and distributing daily correspondence. Responsible for taking payments and balance of Cash drawer on a daily basis. Duties include handling credit card payments according to Payment Card Industry Data Security Standards (PCI-DSS). In addition to the normal background check, a credit check screening will be completed in compliance with CHW policy. REP II, CREDIT ANALYST Processes daily and monthly credit reports. Responds to written correspondence relative to overpayments on the patient accounts. Responsible for intensive research and calculation of refunds to patients or Insurance companies. Responsible for taking payments and balance of Cash drawer on a daily basis. Duties include handling credit card payments according to Payment Card Industry Data Security Standards (PCI-DSS). In addition to the normal background check, a credit check screening will be completed in compliance with Dignity Health policy. REP II CASHIER Performs posting and balancing of cash according to established accounting procedures. Prepares remittance advices, listings and provider vouchers. Contacts insurance companies and patients for corrections on payments. Answers phone calls. Answers questions and concerns presented by patients, physicians, insurance companies and other medical center personnel. Responsible for taking payments and balance of Cash drawer on a daily basis. Duties include handling credit card payments according to Payment Card Industry Data Security Standards (PCI-DSS). In addition to the normal background.

We offer the following benefits to support you and your family:

  • Health/Dental/Vision Insurance
  • Flexible spending accounts
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
  • Adoption Assistance
  • Free Premium Membership to with preloaded credits for children and/or dependent adults
  • Employee Assistance Program (EAP) for you and your family
  • Paid Time Off (PTO)
  • Tuition Assistance for career growth and development
  • Retirement Programs
  • Wellness Programs

Qualifications

Minimum:

  • Three (3) years computerized medical billing required or 1-2 years experience in Medical Business Office.
  • Typing 45 wpm, data entry, 10-key by touch (or be tested). PC skills required.
  • Basic knowledge of governmental and managed care programs billing required.

Preferred:

  • High School Graduate or equivalent.
  • Medical terminology preferred.
  • Excellent verbal and written communication skills needed. Must demonstrate caring and confident approach. Proficient in math and analytical skills.

Pay Range

$ $33.73 /hour

We are an equal opportunity/affirmative action employer.