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Vacation Advisor

4 months ago

San Marcos, California, United States HVC San Marcos Call Center Full time

Job Summary

Communicate with potential owners via telephone to schedule preview package reservations.
Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.
Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
Leverage guest loyalty to the brands to persuade callers to reserve dates for the vacation ownership preview package.
Confidently ask the potential owner to reserve dates for the package.
Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
Contact an appropriate call center individual, leader or department, if needed, to resolve guest calls, requests, or problems.
Answer questions about vacation destinations and resort facilities and services.
Check the availability of accommodations and dates, and suggest alternatives when the first choice is not available.
Promote accommodation upgrades and extra nights to drive additional revenue when available.
Clearly explain the requirements for reserving dates for a preview package and attending a vacation ownership sales presentation.
Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.#ihvocc
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