Rooms Operations Manager

1 month ago


Orlando, Florida, United States Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location JW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, Florida, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Supports the successful execution of all operations in the hotel operations departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR


• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area

CORE WORK ACTIVITIES

Supporting Rooms Operations Team


• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.


• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.


• Assists in ensuring that the team has the capabilities to meet expectations.


• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Rooms Operations Function(s)


• Follows property specific second effort and recovery plan.


• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.


• Takes proactive approaches when dealing with employee concerns.


• Extends professionalism and courtesy to employees at all times.


• Communicates/updates all goals and results with employees.


• Assists/teaches the team scheduling against guest and hours/occupied room goals.


• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience


• Provides excellent customer service by being readily available/approachable for all guests.


• Takes proactive approaches when dealing with guest concerns.


• Extends professionalism and courtesy to guests at all times.


• Responds timely to customer service department request.


• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability


• Assists in performing required annual Quality audit with GM & RD.


• Ensures a viable key control program is in place.


• Understands financial statements, sales and activity reports, and other performance data.

The hourly pay range for this position is $27.40 to $33.17. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.



  • Operating Room

    2 months ago


    Orlando, Florida, United States Veterans Health Administration Full time

    VA offers a comprehensive total rewards package: VA Nurse Total Rewards THIS POSITION IS OPEN TO ALL US CITIZENS. HOWEVER, IF YOU ARE A CURRENT PERMANENT VA EMPLOYEE, PLEASE APPLY UNDER ANNOUNCEMENT CBTC CAFThe OR Registered Nurse is located at the Nursing, Perioperative section and reports to the Nurse Manager of the Operating Room and is located at the...


  • Orlando, Florida, United States Surgery Partners Full time

    Job SummarySurgery Partners is seeking a skilled Registered Nurse Circulator to join our team in the Operating Room. As a key member of our surgical team, you will be responsible for ensuring a safe and efficient surgical environment.Key ResponsibilitiesCoordinate and manage the flow of patients through the Operating RoomEnsure that all necessary equipment...


  • Orlando, Florida, United States Rooms To Go Full time

    Visual Merchandising AssociateThis role is crucial for maintaining the overall aesthetic of the Outlet, creating visually appealing displays that enhance the shopping experience.Key ResponsibilitiesDesigns and arranges attractive room displays under the guidance of visual merchandising leaders and management.Communicates showroom-related concerns to...


  • Orlando, Florida, United States Rooms To Go Full time

    Retail Merchandising SpecialistThis role is essential for maintaining the overall aesthetic of the Outlet, ensuring that displays are visually appealing to enhance the shopping experience.Key ResponsibilitiesCreates visually attractive room layouts as directed by visual merchandising leaders and management.Communicates any showroom-related concerns to...


  • Orlando, Florida, United States Crescent Services Full time

    Job SummaryCrescent Services is seeking a highly skilled and experienced Housekeeping Manager to oversee the daily operations of our housekeeping department. As a key member of our team, you will be responsible for ensuring that all rooms and public areas are cleaned and maintained to the highest standards.Key ResponsibilitiesLeadership and Training: Train...


  • Orlando, Florida, United States SCA Health Full time

    Overview SCA Health has expanded to a team of 11,000 professionals dedicated to caring for 1 million patients annually. We support physician specialists comprehensively in various facets of patient care. Our collective efforts focus on delivering high-quality outcomes and enhancing the experience for both patients and providers, all while maintaining a lower...


  • Orlando, Florida, United States Crescent Hotels and Resorts Full time

    **Job Summary**Crescent Hotels and Resorts is seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our housekeeping department, you will be responsible for ensuring that all rooms and public areas are cleaned and maintained to the highest standards.**Key Responsibilities**Train and supervise housekeeping staff to...


  • Orlando, Florida, United States SpringHill Suites Orlando Convention Center Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at SpringHill Suites Orlando Convention Center. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction in our hotel.Key ResponsibilitiesHousekeeping Operations:...


  • Orlando, Florida, United States SabalCare Full time

    Position Overview:SabalCare is currently in search of a dedicated travel nurse specializing in Operating Room (OR) services. This opportunity is ideal for Registered Nurses (RNs) looking to enhance their career while providing exceptional patient care.Job Details:• Specialty: Operating Room (OR)• Discipline: Registered Nurse (RN)• Employment Type:...


  • Orlando, Florida, United States StepStone Hospitality Inc. Full time

    Position OverviewStepStone Hospitality Inc. is on the lookout for a dedicated and enthusiastic individual to fill the role of Housekeeping Operations Manager. This pivotal position requires a professional with a strong background in housekeeping management, who is committed to providing exceptional service and maintaining high standards of cleanliness.Key...


  • Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryThis entry-level management position supports the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, if applicable. The role works closely with employees to maintain guestrooms and public spaces, ensuring a high level of cleanliness and organization. The Assistant Housekeeping Operations Manager is responsible for...

  • Room Service Operator

    4 weeks ago


    Orlando, Florida, United States Marriott Full time

    Additional Information Part Time, Weekend AvailabilityJob Number Job Category Food and Beverage & CulinaryLocation JW Marriott Orlando Grande Lakes, 4040 Central Florida Parkway, Orlando, Florida, United StatesSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYTake room service orders over the phone. Answer...


  • Orlando, Florida, United States Hilton Grand Vacations Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Shift Hotel Operations Manager to join our team at Hilton Grand Vacations. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our hotel during the night shift, providing exceptional guest service, and driving business success.Key...


  • Orlando, Florida, United States Orlando Health Full time

    Position Overview:The Operating Room Technician plays a vital role in the surgical team, demonstrating expertise in maintaining sterile environments and possessing comprehensive knowledge of specialized surgical instruments and equipment essential for various procedures.Experience Requirement: A minimum of two (2) years of experience in surgical technology...


  • Orlando, Florida, United States Marriott International Inc Full time

    Job OverviewImportant Information: This establishment is managed by an independent franchisee, United Capital Corp. The franchisee operates separately from Marriott International, Inc., and is responsible for all aspects of employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other employment...


  • Orlando, Florida, United States Marriott Full time

    Job SummaryThis entry-level management position supports the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry. The successful candidate will work with employees to maintain guestrooms and public spaces, complete inspections, and hold team members accountable for corrective action. This role ensures guest and employee satisfaction...


  • Orlando, Florida, United States Blueprint 30 Full time

    Job Purpose:The primary objective of this role is to oversee, manage, and direct all maintenance and custodial operations required on the campus.Required Experience and Knowledge:Candidates should possess a solid understanding of construction and maintenance practices, along with proficiency in Google Suite.We seek individuals who are self-driven, adaptable,...

  • Rooms Controller

    21 hours ago


    Orlando, Florida, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Rooms Controller to join our team at Marriott International Inc. As a Rooms Controller, you will be responsible for ensuring a seamless guest experience by efficiently managing room assignments, check-ins, and check-outs.Key ResponsibilitiesAssign rooms to guests based on their preferences and...


  • Orlando, Florida, United States Aureus Medical Group - Nursing Full time

    Position OverviewAureus Medical Group - Nursing is actively seeking a skilled travel nurse RN specializing in the Operating Room (OR) for an exciting opportunity.Job DetailsSpecialty: OR - Operating RoomDiscipline: Registered Nurse (RN)Start Date: ImmediateDuration: 16 weeksWeekly Hours: 36 hoursShift: 8-hour day shiftsEmployment Type: TravelCompensation...


  • Orlando, Florida, United States Marriott Orlando Airport Lakeside Full time

    Job DescriptionWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Marriott Orlando Airport Lakeside.Key Responsibilities:Assist the Front Office Manager in running the operation and functioning as Manager on Duty during PM shifts as required.Oversee the front desk team and ensure excellent customer service is provided to...