IT Operations Manager

1 month ago

Boulder, Colorado, United States nfinity Technology Services LLC Full time

Job Summary:

ITS, LLC. is seeking a successful candidate for an IT Operations Manager to support our National Oceanic and Atmospheric Administration (NOAA) Cyber Security Center (NCSC) Engineering & Operations team. As an IT Operations Manager, you will play a valuable part in supporting the NCSC's mission to protect NOAA networks, computers, programs and data from cyber-attack damage and unauthorized access. This boundary is responsible for approximately 1000 assets including Windows, Linux, and network devices in on-premises data centers. The ideal candidate would have prior experience managing a well-executed IT operations team and transforming culture and processes to improve operational rigor.

Key Responsibilities:

Duties and responsibilities include, but are not limited to:

  • Implementation of Information Technology Infrastructure Library (ITIL) Framework (IT service lifecycle: service strategy, service design, service transition, service operation and continual service improvement.)
  • Recommend and/or support customer strategic planning to modernize the IT infrastructure to enable more mature SOC capabilities.
  • Plan and manage tech refresh and modernization projects.
  • Oversee support operations, service requests, maintain activities, and administer networks including hardware, systems software, applications software, patching, updates, maintenance activities, and all configurations.
  • Collaborate across multiple disciplines and levels of the organization.
  • Lead the coordination of issue remediation and activities to ensure Service Level Agreement (SLA) for service quality and service availability are met.
  • Provide metrics and reports customer to SLAs are met.
  • Experience planning and coordinating program activities to include installation and upgrading of hardware and software (utilization of cloud services), programming and systems design, development, or modification of IT networks,
  • Manage Staff and their performance to include training, professional development, performance management and evaluation.
  • Advise and participate in recruiting and onboarding activities for new staff.
  • Manage Staff and their performance.
  • Support the ISSO in ensuring operations and security of the environment is compliant with the System Security Plan, agency, and federal mandates to maintain ATO.

Preferred Qualifications:

  • Knowledge of security system design tools, methods, and techniques
  • Knowledge of key concepts in security management (e.g., Release Management, Patch Management)
  • Knowledge of network design processes, to include understanding of security objectives, operational objectives, and trade-offs.
  • Knowledge of new and emerging information technology (IT) and cybersecurity technologies.
  • Knowledge of specific operational impacts of cybersecurity lapses.
  • Knowledge of system life cycle management principles, including software security and usability.
  • Knowledge of capabilities and requirements analysis.
  • Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth)
  • Knowledge of basic system, network, and OS hardening techniques.
  • Skill in conducting vulnerability scans and recognizing vulnerabilities in security systems.
  • Skill in identifying systemic security issues based on the analysis of vulnerability and configuration data.
  • Skill in troubleshooting and diagnosing cyber defense infrastructure and application anomalies and work through resolution.
  • Skill in applying and incorporating information technologies into proposed solutions.
  • Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).
  • Skill in recognizing vulnerabilities in security systems. (e.g., vulnerability and compliance scanning).
  • Skill in developing and applying security system access controls.
  • Skill in determining how a security system should work (including its resilience and dependability capabilities) and how changes in conditions, operations, or the environment will affect these outcomes.
  • Skill in independently making configuration updates to ensure system availability requirements.
  • Skill in system, network, and OS hardening techniques. (e.g., remove unnecessary services, password policies, network segmentation, enable logging, least privilege, etc.)
  • Ability to write and verbally communicate effectively to both technical and non-technical audiences.
  • Strong problem-solving and analytical skills and demonstrate poise and ability to act calmly and competently in high-pressure, and high-stress situations.
  • Ability to share meaningful insights about the context of an organization's threat environment that improve its risk management posture.
  • Ability and drive to quickly learn new software and IT concepts.
  • Understanding of accepted security practices, troubleshooting issues, attack vectors, and customer support.
  • Knowledge and experience in supporting: Linux/UNIX, Python/PowerShell/Javascript, vulnerability scanning & patching, firewalls, and networking.
  • Knowledge and experience in administering: Windows, Archer, ThreatConnect, FireEye, Tenable/Nessus, WebInspect, SCCM, VMWare, FreeNAS/Pure/NetApp storage, and PKI certificate management
  • Experience with MS Office products (Word, Excel, and PowerPoint) working with large data sets.
  • Good oral and written communication skills
  • Fairmont, WV or Boulder, CO - periodic onsite (1 to a few days a month) needed at either site.

Education/Experience:

  • Bachelor's degree in computer science, Engineering, Information Technology, Cybersecurity, or a related field with 12+ years of prior relevant experience. Experience in lieu of a degree may be acceptable.
  • Generally, has 2+ years of experience supervising or leading teams or projects.
  • (ISC)2 Certified Information Systems Security Professional (CISSP) Certification or equivalent certification

Clearance Requirement:

  • Must be able to maintain security clearance, specifically DoD/Top Secret Clearance or (Interim Top Secret or Secret acceptable).

Salary Note:

  • In compliance with the Equal Pay for Equal Work Act, the salary range for this role is based on education, experience, and responsibilities.

ITS, LLC. is an equal-opportunity employer to include veterans and individuals with disabilities.

U.S. Citizenship is required.



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