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Real Estate Operations Manager

2 months ago

Boulder, Colorado, United States Boulder Housing Partners Full time
Job Overview

Position Summary:
Are you seeking a role within a purpose-driven, innovative organization that offers excellent benefits? Join Boulder Housing Partners, a PERA employer that provides outstanding public employee retirement benefits, work-life balance, and flexible work schedules.

Boulder Housing Partners is dedicated to constructing, owning, and managing affordable housing in the City of Boulder, uniting staff and stakeholders from various backgrounds to achieve a shared mission.


PRIMARY OBJECTIVE:

The Property Manager plays a crucial role in supporting Boulder Housing Partners' strategic and operational goals by overseeing property management tasks aimed at ensuring optimal occupancy, successful residency, and adherence to program regulations.

The Property Management team at BHP currently oversees approximately 1,600 affordable residences, with plans to expand to 2,100 by the end of 2025.

This role involves working under the guidance of the Regional Property Manager for affordable housing tax credits, project-based vouchers, and market-rate housing within the City of Boulder.

The Property Manager is responsible for supervising site management activities and ensuring that properties are managed and maintained in compliance with all relevant rules, regulations, and policies.

Additionally, the Property Manager organizes and leads their team to ensure efficient and effective operations, aligning with the agency's mission, goals, and objectives.


KEY COMPETENCIES:

Interpersonal Skills: Demonstrates a commitment to collaborating with diverse individuals and adapting to various working styles.

Team Collaboration: Quickly identifies common ground and resolves issues for collective benefit, fostering a cooperative environment.

Adaptability: Effectively manages change and uncertainty, making informed decisions without needing complete information.

Self-Improvement: Actively pursues personal development and recognizes the need for different skills in varying situations.

Results Orientation: Consistently exceeds performance expectations and drives self and others towards achieving results.

Organizational Skills: Efficiently coordinates resources to accomplish objectives and organizes information systematically.

Customer Service: Provides exceptional service to applicants, residents, community partners, and colleagues.

Communication Skills: Effectively conveys complex information clearly and concisely, both verbally and in writing, while actively listening to others.


ESSENTIAL FUNCTIONS:
  • Manage the project-based voucher portfolio from a property management and compliance perspective, ensuring adherence to all relevant programs.
  • Oversee property operations in compliance with federal, state, and local regulations.
  • Achieve targeted performance benchmarks in compliance, lease renewals, occupancy, budget management, and customer service.
  • Train and supervise Assistant Property Managers and Leasing Specialists.
  • Collaborate with onsite Maintenance and Resident Services staff to meet operational goals.
  • Monitor rent collection processes and conduct regular site inspections.
  • Enforce lease agreements and manage eviction processes as necessary.
  • Implement changes in regulations affecting program performance.
  • Ensure safety protocols are followed to prevent accidents.
  • Lead the customer service team, including property management and maintenance staff.

OCCUPANCY RESPONSIBILITIES:
  • Maintain high occupancy levels and low turnover rates within budgeted benchmarks.
  • Certify resident eligibility according to federal and local guidelines.
  • Attract and retain residents through superior customer service.
  • Organize and maintain resident files and track property data.
  • Collaborate with maintenance to minimize turnover delays.

FINANCIAL RESPONSIBILITIES:
  • Perform calculations of assets and income for resident certifications.
  • Review financial reports with the Regional Property Manager.
  • Manage site budgets and report any significant variances.

COMPLIANCE REPORTING:
  • Meet all regulatory compliance requirements for managed sites.
  • Submit compliance reports punctually.

OFFICE MANAGEMENT:
  • Provide resources to residents by maintaining regular office hours on-site.

CUSTOMER SERVICE:
  • Communicate courteously and responsively with the public and co-workers.
  • Assist in planning community activities and ensure effective communication with residents.

REQUIRED QUALIFICATIONS:
  • Minimum of three years of experience in housing and/or property management with oversight of over 200 units.
  • Strong interpersonal and conflict resolution skills.
  • Ability to maintain effective relationships with diverse individuals.
  • Proficient in property management software, preferably Yardi.
  • Valid driver's license and acceptable motor vehicle record.

KNOWLEDGE OF:
  • Comprehensive housing site management operations.
  • Legal information related to housing programs.
  • Community resources available to low-income residents.

DESIRED QUALIFICATIONS:
  • Bachelor's degree in a related field or equivalent experience.
  • Bi-lingual in English and Spanish preferred.

COMPANY CULTURE:

Boulder Housing Partners values its employees as its most important resource. We offer rewarding work along with a comprehensive benefits package, including health plans, retirement benefits, paid life insurance, and wellness programs.

We are committed to diversity and equal opportunity in our hiring practices, ensuring a welcoming environment for all applicants.