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IT Service Desk Engineer

3 months ago

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Job description Responsibilities Taking ownership of customer reported issues & solving their problems by providing resolution. Researching diagnosing & identifying solutions to resolve system/application issues.

Installing configuring troubleshooting System OS issues and various applications Should possess ability to learn & work on changing & emerging technologies.

Experience Installation & configuration of Operating system with various methods like Bootable PD etc. Ensure proper closure/resolution for all the issues. Document technical issues in the knowledge database. Certification in new technologies like Azure ITIL AWS will be added advantage. Keep track of users system issues until resolved by adhering to the SLA.Key Skills Customer service. Communication skills. Adaptability. Teamwork skills. Interpersonal skills.