Front Desk Representative

5 days ago


Bismarck, North Dakota, United States Hotel Equities Full time
Job Summary

Hotel Equities is seeking a highly skilled and customer-focused Front Desk Representative to join our team at the Wingate by Wyndham in Bismarck, ND. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Guest Services: Greet and welcome guests upon arrival, register them into the computer, and provide accurate and timely information and services.
  • Front Desk Operations: Respond to telephone and in-person inquiries, accept payment for guest accounts, and maintain a house bank.
  • Customer Relations: Promptly respond to and resolve guest complaints, answer telephone calls, and provide friendly, thorough, and accurate service.
  • Administrative Tasks: Perform check-ins, check-outs, and other administrative tasks as required.
Requirements
  • Education: High School diploma or equivalent.
  • Experience: Previous experience in a hotel or hospitality setting, preferably with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
  • Skills: Excellent communication and interpersonal skills, basic computer skills, and ability to work a flexible schedule.
Benefits
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Team-Driven Culture: A team-driven and values-based culture that prioritizes guest satisfaction and employee well-being.


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