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Front Desk Representative

2 months ago

Bismarck, North Dakota, United States Courtyard Bismarck North Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Bismarck North. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Guest Registration: Register guests in a friendly and efficient manner, ensuring all necessary information is collected and accurate.
  • Front Desk Operations: Manage the front desk area, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a positive guest experience and achieve hotel goals.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
  • Certifications: Familiarity with hotel software and systems, including property management systems and point-of-sale systems.
What We Offer
  • Competitive Pay: A competitive hourly rate and opportunities for advancement.
  • Benefits: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • Professional Development: Opportunities for training and development to enhance your skills and career growth.