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Guest Experience Coordinator
2 months ago
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Free food & snacks
Opportunity for advancement
Training & development
Vision insurance
Wellness resources
About our Brand
Join our team at the LINE LA as a Guest Experience Coordinator and play a crucial role in delivering exceptional guest experiences. We're seeking an individual who embodies professionalism and is committed to guest satisfaction. If you thrive in a collaborative environment that values teamwork, communication, and anticipatory service, this could be the perfect opportunity for you.
Responsibilities:
Exemplify Courteous and Gracious Behavior: You will be one of the faces of our hotel, and it is essential to maintain a courteous and gracious demeanor at all times. Your professional conduct will contribute to a welcoming and friendly atmosphere for our guests.
Foster Communication and Collaboration: Establish and maintain effective communication and teamwork with your colleagues and other departments within the hotel. By promoting a culture of collaboration, we can ensure seamless operations and a cohesive guest experience.
Promote Open Door Communication: Create an environment where employees feel comfortable expressing their ideas, concerns, and feedback. An "open door" policy will encourage open and transparent communication, fostering a positive work environment.
Anticipate Guest Needs: Seek out opportunities to provide anticipatory service that aligns with our company values and reflects guest correspondence and feedback. Your attention to detail and proactive approach will personalize and enhance the experience of the individual.
Act as Brand Experience Assistant: Support brand experience events and coordinate with all departments to ensure seamless execution of services*Must be willing and available to work weekends.
Collaborate on VIP Program: Work closely with the Brand Experience Manager to identify and execute our VIP program, creating unforgettable welcome and departure experiences for our most dedicated guests.
Foster Knowledge Sharing: Collaborate with Front Office Managers, Brand Experience Manager, and Reservations Team to share successes and failures, fostering a culture of learning and continuous improvement to deliver a consistent product across the company.
Ensure Safety and Emergency Preparedness: Familiarize yourself with all safety and emergency procedures, including OSHA requirements. Your preparedness will contribute to the well-being and security of our guests and colleagues.
Attend Relevant Meetings: Participate in meetings to stay informed about updates, share insights, and contribute to the overall success of our hotel operations.
Core Competencies
High School diploma or general education degree (GED)
Three (3) years related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
